Applied AI Field Engineer at Instabase

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Applied AI Fluency, Technical Storytelling, Data Literacy, Sales Engineering Excellence, Problem Solving, Prompt Engineering, Generative AI, LLMs, Workflow Automation, Customer Engagement, Solution Design, User Experience, Collaboration Tools, Unstructured Data, AI Advisory, Technical Communication

Industry

Software Development

Description

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite. Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations. With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly. Why Instabase? This role places you at the forefront of the Generative AI revolution, empowering you to build transformative solutions for the world’s largest enterprises. Our Go-To-Market (GTM) team own the end-to-end customer experience solving problems with Instabase - discovering the right problems, demonstrating solutions, proving value, and launching to production. The Opportunity We are redefining the traditional Sales Engineering role. At Instabase, we are moving beyond static software to dynamic AI workforces. As an Applied AI Field Engineer, you will be the bridge between complex business inefficiencies and our no-code AI automation platform. You won’t just demonstrate features; you will architect intelligent workflows that transform unstructured data into action. You will partner with Account Executives to lead the technical sales motion, but your “weapon of choice” isn’t a code editor—it’s our powerful AI Hub and Workflow Orchestrator. What You’ll Do Strategic Solutioning: Partner with Account Executives to uncover high-value customer pains. You will translate these into business requirements then into concrete AI automation designs using our platform. Build to Win: Design and configure compelling Proofs of Concept (POCs). You will leverage our drag-and-drop workflow builders and our collaboration AI toolsets to show customers their own data being processed in real-time. Applied AI Advisory: Act as a trusted advisor on “The Art of the Possible.” You will educate customers on prompt engineering best practices, agentic workflows, and how to govern AI safely, without needing to discuss low-level model weights. Champion the User Experience: Because you are pushing the boundaries of our no-code tools, you will be the primary feedback loop to Product Management, helping us refine the user interface and agent capabilities. What You Bring Hybrid DNA: You have the technical chops of a software engineer and the communication skills of a consultant. You are as comfortable in a Jupyter Notebook as you are in a boardroom. Applied AI Fluency: 3+ years of experience building or deploying AI/ML solutions. You understand the functional application of LLMs. You know how to prompt a model to get the best result (Prompt Engineering) and understand the practicalities of Generative AI, LLMs (GPT, Gemini, Anthropic), and RAG (Retrieval-Augmented Generation). Technical Storytelling: Proven track record in a customer-facing role (Solutions Consultant, Sales Engineer, or Business Analyst). You excel at simplifying complex AI concepts for non-technical stakeholders. Data Literacy: You are comfortable working with unstructured data (documents, emails, chats) and understand the nuance of extracting structured value from it. Sales Engineering Excellence: Proven track record in a customer-facing technical role (Sales Engineering, Solutions Architecture, or Forward Deployed Engineering). You know how to map technical features to business value. Problem Solving: You love unstructured problems. You can look at a messy dataset (invoices, medical records, financial statements) and instantly visualize the AI pipeline needed to structure it. Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or equivalent practical experience. Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Responsibilities

As an Applied AI Field Engineer, you will partner with Account Executives to uncover customer pains and translate them into AI automation designs. You will also design and configure Proofs of Concept and act as a trusted advisor on AI best practices.