Would you feel good about making a positive difference in the lives of vulnerable people? If you’re caring, have worked in a fast-paced office environment, and want a fulfilling 9-5 office job in the heart of Sheffield, look no further!
This role is a combination of customer service, finance and administration. It’s a unique role where no two days are the same. You will be dealing with clients who can be quite complex. A calm demeanour, caring attitude and a genuine desire to understand and work with the vulnerable people we support is key to success in this role.

WHAT WE DO:

We provide a person-centred Appointee service, supporting individuals who lack capacity to manage their money. Authorised by the DWP for corporate Appointee services, we empower vulnerable people to lead independent lives. We open an individual client bank account, apply for all relevant DWP benefits, create a budget, pay household bills and enable them to have access to their personal money.

WHY US?

Join Tamara and Vicky in our close-knit and friendly Appointee Team, where your drive for making a difference truly matters. You will be working in a fast-paced environment where you have multiple tasks on the go at any one time. Our clients are the heart of our business and so we’re always available via phone to speak with them.
Whether you have experience in social care or are seeking a career change, this role offers job satisfaction, variety of work, and the stability of a city centre office environment.

SKILLS AND EXPERIENCE:

• Good verbal and written communication skills - clear, respectful and professional
• Front line customer service experience
• Confident using IT systems including spreadsheets, email and online systems
• High level of attention to detail and problem-solving skills
• Organised, with the ability to prioritise workload and meet deadlines
• Ability to process and reconcile online payments accurately
• Experience of working or living with vulnerable people in a supportive or professional capacity
  We understand that you may not possess all of the above and we wouldn’t want this to put you off applying. We think it’s really important that the right person with the right values and ethos joins our team. We will provide full training on all systems and ways of working to ensure you’re confident in all of the above. If you are interested and you believe you are suitable, please still apply

DAY-TO-DAY TASKS:

• Communicate complex information in an easily understandable manner
• Manage individuals’ personal finances on a daily basis
• Create, update, and manage budgets based on benefits income and expenditure
• Process online banking transactions
• Liaise with clients, the DWP, and other third parties daily via telephone and email
• Maintain accurate records, scheduling tasks and setting reminders to chase
• Conduct budget reviews, benefits threshold reviews and audits