People and Culture
Attrell Toyota’s team members are the driving force behind our success. Each one is committed to delivering a world-class experience for our guests every day. Whether it’s a welcoming smile, a pro-active approach to guest services, or a keen eye for the details, our amazing team understands that our business is much more than selling vehicles. It’s about creating unexpected and memorable experiences that build loyalty and lifetime relationships with our guests.
Summary:
The service appointment coordinator is responsible for contacting guests on the appointment cycle when their appointment is due and for taking phone calls from guests wishing to make an appointment.

THIS IS A PART TIME POSITION.

Job Duties:

• Communicate with guests on campaign lists as assigned this includes outstanding safety campaigns
• Meet month quota for inbound and out call volume.
• Contact guests with unconfirmed appointments 1 day prior to the scheduled appointment date
• Offer guests alternate dates and times if appointment is no longer convenient for the guest.
• Book the new appointment on the system and follow up.
• Follow up with service guests within 6 months of their previous maintenance service or repair
• Advise guests of their vehicle needs based on Toyota’s Maintenance Schedule and Attrell Toyota’s recommended services and book them in for the appropriate repair or service
• Report any guest complaints to the service manager immediately.
• Take phone calls, emails, texts and website inquiries from guests wishing to make an appointment.
• Verify that guest can be accommodated at the date and time requested.
• If guest request cannot be accommodated, review the appointment schedule and offer the guest alternate dates and times.

What We Are Looking for:

• Automotive Dealership experience is an asset
• Applicant must be fully fluent in English.
• Strong people skills
• Strong PC Skills
• The ability to continually learn, develop and evolve service knowledge, system/ program knowledge and communication skills.
• Demonstrates self-driven behaviors and work practice
• Ability to effectively manages time and multiple tasks
• Attention to detail with excellent customer service, strong communication, and interpersonal skills.
• Will comply with all company policies and uphold standards for service quality
• Ability to communicate with peers and management.
• Second language is an asset

Hours or Work

• Monday – Saturday | Hours will vary based on department needs.
• Overtime Calculation based on 88 hours over two weeks.

• Communicate with guests on campaign lists as assigned this includes outstanding safety campaigns
• Meet month quota for inbound and out call volume.
• Contact guests with unconfirmed appointments 1 day prior to the scheduled appointment date
• Offer guests alternate dates and times if appointment is no longer convenient for the guest.
• Book the new appointment on the system and follow up.
• Follow up with service guests within 6 months of their previous maintenance service or repair
• Advise guests of their vehicle needs based on Toyota’s Maintenance Schedule and Attrell Toyota’s recommended services and book them in for the appropriate repair or service
• Report any guest complaints to the service manager immediately.
• Take phone calls, emails, texts and website inquiries from guests wishing to make an appointment.
• Verify that guest can be accommodated at the date and time requested.
• If guest request cannot be accommodated, review the appointment schedule and offer the guest alternate dates and times