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Appointment Coordinator - Business Development Center - Allentown at Ciocca Management Company Inc

Allentown, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Relationship building, Phone etiquette, Problem solving, Collaboration, Time management, Attention to detail

Industry

Retail

Description

Description ***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!*** Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance! Why choose Ciocca Automotive? Proven career path, promotional opportunities 52 dealerships, 25 brands and 18 collision centers throughout PA/NJ (& growing!) A values-driven culture built on integrity, professionalism, excellence, and teamwork Employee discounts: purchases, repair, service 401(k) Retirement Plan (with employer match) Employee Referral Bonus Program Paid Holidays & Paid Time Off Insurance package: including medical, dental, prescription and vision Responsibilities include but are not limited to: Manage inbound service appointment phone calls Make outbound appointment calls with dealer provided prospecting list Check vehicle service history and look for open recalls Advise customers of recommended services Establish relationships with customers Qualifications include but are not limited to: Previous experience in a customer service-related fields welcomed, but not required An excellent teammate with a collaborative attitude and eagerness to improve Listen carefully to customer needs and concerns Ability to build rapport with clients Extraverted and friendly attitude Prompt and courteous demeanor With 52+ dealerships and growing, there are many opportunities for advancement. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

Manage inbound service appointment phone calls and conduct outbound calls using a provided prospecting list. Advise customers on recommended services and verify vehicle service history for open recalls.