Appointment Coordinator - Business Development Center at Ciocca Management Company Inc

Allentown, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

50000.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organization, Multitasking, Adaptability, Teamwork, Phone Presence, Computer Skills

Industry

Retail

Description

Description ***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!*** Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance! Why choose Ciocca Automotive? Proven career path, promotional opportunities 52 dealerships, 25 brands and 18 collision centers throughout PA/NJ (& growing!) A values-driven culture built on integrity, professionalism, excellence, and teamwork Employee discounts: purchases, repair, service 401(k) Retirement Plan (with employer match) Employee Referral Bonus Program Paid Holidays & Paid Time Off Insurance package: including medical, dental, prescription and vision Service Appointment Coordinator / Business Development Center Representative We are looking for motivated and customer-focused individuals to join our Service BDC team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, we’d love to meet you. Pay $18 per hour plus monthly bonuses Schedule 40 hours per week Fixed bi-weekly rotating schedule, including every other weekend Responsibilities include but are not limited to: Handle inbound and outbound customer communication regarding service appointments Schedule and coordinate customer service appointments efficiently Review vehicle history, open recalls, and manufacturer-recommended maintenance Educate customers on recommended services and available maintenance options Build strong customer relationships through professional and friendly communication Maintain strong communication with dealership staff to help ensure a smooth and positive customer experience Qualifications include but are not limited to: Confident phone presence with strong verbal and written communication skills Basic computer and typing skills (Customer Relationship Management experience is a plus!) Ability to stay organized, multitask, and follow processes Adaptable, positive, coachable attitude and team-player mindset Comfortable communicating with customers in a fast-paced environment while listening carefully to the customers concerns and needs Experience in customer service, call centers, retail or automotive industry With 52+ dealerships and growing, there are many opportunities for advancement. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Appointment Coordinator will handle inbound and outbound customer communication regarding service appointments and schedule them efficiently. They will also educate customers on recommended services and maintain strong communication with dealership staff.