Appointment Coordinator KAC-C at I KITAGAWA & CO

Kailua, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

22.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Coordination, Customer Service, Appointment Scheduling, Data Management, Communication, Problem Solving, Technical Skills, Payment Processing, Clerical Assistance, Safety Compliance, Feedback Reporting, Service Knowledge, Professional Appearance, Time Management, Organizational Skills, Team Collaboration

Industry

Automotive

Description

Job Details Job Location: Kona Auto Center - KAILUA KONA, HI 96740 Position Type: Full Time Salary Range: $19.67 - $22.00 Hourly SUMMARY Coordinates clients’ appointments for the corresponding service department. Contacts clients before and after their scheduled appointments and plays a key role in maintaining or creating client satisfaction for the business transaction and maximizing shop efficiency. ESSENTIAL DUTIES include the following. Other duties may be assigned. Greets clients pleasantly and professionally, either via the phone or in person, and directs all incoming calls to the correct dealership, department, or personnel. Perform 3- and 1-day reminder appointments and make the needed adjustments to the schedule based on the consumer confirmation rate. Follow up on all missed appointments. Perform customer follow-up after the service to ensure customer satisfaction and notify management of subpar service performance using a customer feedback report (CFR). Pre-prep all service repair orders for the following day to ensure accurate information. Examples: customer information, Factory information, or any other available Service contract information. Perform the back-order parts confirmation process. Data mining across various sources to enhance customer traffic flow and foster customer retention. Examples. Lost leads, recalls unused Maintenance plans. Work with the Service Manager on this. Scanning of repair orders using the DMS Document Management System. When needed, receives client checks and credit card payments, and records the amounts received. Ensure that the Point-of-Sales (POS) system is kept up to date. Provides refunds or credit memoranda to clients for returned merchandise or as directed by leaders. Works with department leaders to stay informed about new products and services offered, their features and value, and any associated price changes. Answers clients’ questions about services performed or products purchased, or refers them to someone who can. Handles clients' concerns with integrity and poise and, when necessary, refers clients to the appropriate individuals for resolution. Ensure that the employee completes and remains current with all mandatory safety compliance, safeguards, and cybersecurity training. Assist in the filing process. Provides clerical and secretarial assistance to departments as needed. Maintains a professional appearance. Keeps work area neat and clean. Performs other duties as assigned. MARGINAL DUTIES include the following. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS Manufacturer Training Valid Driver's License PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Responsibilities

The Appointment Coordinator is responsible for coordinating client appointments and ensuring customer satisfaction through follow-ups and feedback. They also manage service repair orders and assist with clerical tasks as needed.