Leggat Auto Group is looking for a Automotive Business Development Coordinator (BDC) in the GTHA Area! Are you ready for your next career challenge? Apply with the Leggat Auto Group today!
This is a dynamic role that combines customer service with sales, ensuring efficient scheduling while also promoting services and maintaining good customer relationships.

ABOUT US

Established in 1922, Leggat Auto Group is a family-owned business with 11 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you’re looking for your perfect vehicle, service, repairs, or parts, our team of over 600 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

QUALIFICATIONS

• Experience: Preferred experience in BDC or customer service roles (1 year).
• Work Schedule: Must be available Monday to Friday, with some Saturdays
• Personality & Teamwork: Must have a positive, energetic personality, a strong work ethic, and be a team player.
• Automotive Knowledge: Preferably have automotive experience.
• Computer Skills: Must be computer literate and tech savvy.
• Transportation & Availability: Reliable transportation and available to work some evenings and weekends.

• Appointment Scheduling: Manage intake and balance the scheduling of service appointments for technicians to maximize daily productivity for all technicians

• Customer Assistance: Assist customers with repair and scheduled maintenance requests, recall related issues, and ensuring accurate documentation of concerns to aid in the full completion and customer satisfaction.

• Customer File Management: Create and update customer records.
• Appointment Management: Update the database with cancellations and follow up with customers who miss appointments (within 30 minutes).
• Service Recommendations: Contact customers for recommended maintenance services and document when they decline for any future reference.
• Sales and Customer Benefits: Promote maintenance packages, educate customer on any declined services, and ensure parts are ordered services to be performed.
• Adaptability: Shift priorities and goals according to the demands of the business.