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Job Title:
Appointment Coordinator
Cost Center:
301341028 Lake Hallie-Appointments
Scheduled Weekly Hours:
20
Employee Type:
Regular
Work Shift:
Variable (United States of America)
Job Description:

JOB SUMMARY

The Appointment Coordinator serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. The Appointment Coordinator assesses needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer’s needs and Clinic policy.

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.
Minimum Required: None
Preferred/Optional: Completion of a Medical Terminology course. Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary.

EXPERIENCE

Minimum Required: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.
Preferred/Optional: Six months’ previous experience in a healthcare facility to include direct patient contact or previous customer service experience.

Please refer the Job description for details