Appointment/Receptionist Manager at University of Detroit Mercy

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Organizational Skills, Communication Skills, Problem Solving Skills, Knowledge of Dental Procedures, Team Building, Patient Interaction, Scheduling, Training, Disciplinary Actions, Time Management, Customer Service, Administrative Support, Financial Assistance, Protocol Adherence, Staff Management

Industry

Higher Education

Description

Description Job ID AF9522-0618-1903 Position Classification FT Administrator Position Summary Supervise Graduate Clinic Coordinators (Periodontics, Oral Surgery, AEGD) ADP Coordinator, Pediatric Coordinator, Telecommunication, and Reception. Essential Duties and Responsibilities Supervising the Telecommunications: Monitor patient calls to assure patients are greeted in a friendly and professional manner. Monitor patient calls to confirm patients are receiving accurate information. Assure appointments are scheduled correctly with the provider and clinic. Assure staff is correcting patient information based on reports (patient unsubscribed and blank or incorrect number) provided by Easy Market. Ensure staff is following script when scheduling screening appointments. Assure staff is following protocol for pre-registration and the patient information is accurate. Supervising the Reception: Assure patients and visitors are greeted in a friendly and professional manner. Assure patients of record are encouraged to use Kiosk for check-in. Assure patients are receiving accurate information. Assure staff is following protocol for new patient’s appointments. Supervising Staff: Ensure staff is following the Dental Center attendance policy. Ensure there is adequate coverage for daily operations in the coordinator clinics, telecommunications, and reception areas. Hire, train, discipline and dismiss staff as necessary. Review and approve time cards. Supervising Coordinators: Assure patients and visitors are greeted in a friendly and professional manner. Assure patients appointments are scheduled accurately. Assure patients calls are returned in a timely manner. Assure patients are signing treatment plans before treatment and receiving accurate information related to their planned treatment. Administrative Responsibilities: Assist with schedules (Graduate Clinics, Emergency, and Screening). Medical consults for clinics (Graduate and Undergraduate Clinics). Assist with the financial staff when needed. Requirements Minimum Qualifications Education: A College Degree. Experience: Five years to seven years (Equivalent combination of education and employment). Knowledge, Skills, and Abilities Thorough knowledge of dental procedures. Organizational skills. Previous supervisory experience. Strong communication skills. Strong Problem solving skills. Ability to motivate and build a quality team. Physical Requirements Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds). Work Environment Regular exposure to favorable conditions such as those found in a normal office. Salary/Pay Information Commensurate with Experience Anticipated Schedule Monday- Friday, 8:30 a.m. – 5:00 p.m. Employee Benefits At the University of Detroit Mercy, we continually strive to provide a high-quality, comprehensive benefits package to our valued employees. We offer our employees the following benefits: · Medical - o Three health plans to choose from with a large national provider network · Dental - o UDM’s School of Dentistry FREE to you and your dependents o Option to purchase additional dental plan through UNUM · Vision - o Exams and lenses every 12 months · Health Savings Account and Flexible Spending Accounts offered. · Employee Assistance Program - o Provided to everyone in your household. · Short-Term and Long-Term Disability. · Life and AD&D - o One times base salary up to a hundred thousand dollars. · Option to purchase additional life insurance, accident insurance, and/or critical illness insurance · Tuition Remission Benefit for you, your spouse, and children. · Retirement Plan - o UDM provides matches up to 8% Michigan’s largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.

Responsibilities

The Appointment/Receptionist Manager supervises Graduate Clinic Coordinators and staff in telecommunications and reception, ensuring professional patient interactions and accurate appointment scheduling. They are also responsible for hiring, training, and managing staff while maintaining operational efficiency.