Appointment Scheduler - Automotive Service Dept Call Center at Lithia & Driveway

Seaside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

25.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Time Management, Typing Skills, Phone Skills, Computer Skills, Dealership Knowledge, Bilingual in Spanish, Communication Skills

Industry

Retail Motor Vehicles

Description

Dealership: L0183 BMW of Monterey BMW of Monterey Now Hiring: Appointment Scheduler, Bilingual in Spanish (required)! We are a busy luxury automotive service department seeking an outgoing and customer focused, call center representative! This is a fast paced position, primarily answering telephones and scheduling service appointments. Our Service Department is open Monday through Friday from 7:30-5:30, Saturday from 8:00-4:30 and closed on Sundays. Pay: $21-25 per hour, depending on experience Schedule: Tuesday-Saturday (Sun/Mon off) Responsibilities: Gather accurate customer information to create a database for continual follow-up and retention Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention. Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers. Qualifications: Dealership knowledge, preferred Great Customer Service Skills Ability to present information in a clear and professional manner. Ability to manage one’s own time effectively. Ability to type efficiently. Basic & phone computer skills. We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The hourly range for this position is $21.00 - $25.00. The actual pay offered may vary depending on skills, experience, job-related knowledge, and location. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Responsibilities

The Appointment Scheduler is responsible for answering telephones and scheduling service appointments. They will gather customer information for follow-up and retention, and utilize computer and phone skills to increase appointments and customer retention.