Appointment Scheduler at Precision Healthcare Specialists

Fort Myers, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Patient Coordination, Customer Service, Communication Skills, Organizational Skills, Time Management, Detail-Oriented, Compassionate, EMR Systems, Medical Terminology, Multitasking, Insurance Verification, HIPAA Compliance, Appointment Management, Bilingual Skills, Professionalism

Industry

Medical Practices

Description

Description The Appointment Scheduler plays a key role in ensuring smooth patient access to care for our ENT and Allergy practices. This position is responsible for scheduling, coordinating, and confirming patient appointments while providing exceptional customer service. The ideal candidate is detail-oriented, professional, compassionate, and comfortable handling high call volumes in a fast-paced specialty practice. Key Responsibilities Scheduling & Patient Coordination Schedule, confirm, and reschedule appointments for ENT and Allergy providers Manage provider schedules efficiently to maximize clinic flow and access Provide patients with clear instructions regarding appointments, testing, and preparation Coordinate referrals, follow-up visits, and diagnostic appointments as needed Patient Communication Answer incoming calls in a professional and courteous manner Address patient questions regarding appointment availability, locations, and services Make outbound calls for appointment reminders, follow-ups, and scheduling assistance Escalate urgent or complex issues appropriately Administrative & System Support Accurately enter and update patient information in the EMR system Maintain appointment accuracy and documentation Ensure HIPAA compliance and patient confidentiality at all times Communicate effectively with front desk, clinical staff, and providers Insurance & Documentation Support Verify basic insurance information as needed for scheduling Ensure referrals and authorizations are in place prior to appointments Identify and flag missing documentation Requirements Qualifications & Requirements High school diploma or equivalent (required) Previous experience in medical scheduling, call center, or healthcare setting (preferred) Experience in ENT, Allergy, or specialty practices (a plus) Familiarity with EMR systems and medical terminology Strong verbal communication and customer service skills Ability to multitask and manage high call volumes Skills & Competencies Excellent phone etiquette and communication skills Strong organizational and time-management abilities Detail-oriented with a high level of accuracy Compassionate and patient-focused approach Reliable, punctual, and team-oriented Bilingual skills are a plus (Spanish preferred, if applicable)

Responsibilities

The Appointment Scheduler is responsible for scheduling, coordinating, and confirming patient appointments for ENT and Allergy practices. This role involves managing provider schedules and ensuring effective communication with patients and staff.