Appointment Scheduler at Precision Healthcare Specialists

Naples, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-Oriented, Organized, Customer Service, Medical Scheduling, EMR Systems, Insurance Knowledge, Communication Skills, Multitasking, Problem-Solving, Time Management, Professional Phone Etiquette, Team Collaboration, Patient-Focused, Adaptability, Compassionate, Scheduling Management

Industry

Medical Practices

Description

Description The Appointment Scheduler for our Otolaryngology Specialists plays a vital role in ensuring efficient patient access to care. This position is responsible for managing provider schedules, coordinating appointments, and delivering exceptional customer service to patients. The ideal candidate is detail-oriented, organized, and experienced in a fast-paced medical office environment, preferably within a specialty practice. Key Responsibilities Schedule, reschedule, and confirm patient appointments for ENT providers, procedures, and diagnostic testing Manage high-volume inbound and outbound calls in a professional and compassionate manner Verify patient demographics, insurance information, and referral requirements at the time of scheduling Ensure appointments are scheduled appropriately based on visit type, urgency, and provider availability Coordinate follow-up appointments, post-operative visits, and testing as directed by providers Maintain accurate and up-to-date scheduling records within the electronic medical record (EMR) system Communicate effectively with clinical staff, providers, and patients to ensure smooth daily operations Monitor and manage provider schedules to maximize efficiency and minimize gaps or overbooking Address patient questions related to appointment logistics, preparation instructions, and office policies Adhere to HIPAA guidelines and maintain patient confidentiality at all times Requirements High school diploma or equivalent required Minimum of 1 year of medical scheduling or front-office experience preferred Experience in a specialty practice (ENT, surgical, or multi-provider practice) strongly preferred Familiarity with EMR systems and medical scheduling software, Intergy and or Mod Med Knowledge of insurance plans, referrals, and prior authorization processes is a plus Strong organizational skills and attention to detail Excellent verbal communication and customer service skills Ability to multitask and thrive in a fast-paced environment Skills & Competencies Professional phone etiquette Strong time management and prioritization skills Ability to work collaboratively with a multidisciplinary team Patient-focused mindset with a calm and friendly demeanor Problem-solving skills and adaptability Work Environment Fast-paced outpatient specialty practice Frequent interaction with patients, providers, and clinical staff On-site position Why Join Precision Healthcare Specialists? At Precision Healthcare Specialists, we are committed to delivering high-quality, compassionate care across our specialty practices. We value teamwork, professionalism, and dedication to patient experience, and we offer a supportive work environment with opportunities for growth.

Responsibilities

The Appointment Scheduler is responsible for managing provider schedules and coordinating patient appointments. They ensure efficient patient access to care while delivering exceptional customer service.