AppOps Analyst

at  Interac Corp

APPOPS ANALYST

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos, and high-performance application developers? We want to hear from you.
You are a hands-on developer responsible for maintaining and supporting Interac’s highly distributed, high-performance payment system. You will diagnose and resolve infrastructure and application issues to ensure optimal performance and availability of all our IT applications and provide root cause analysis with recommendations for improvements. You will also focus on Site (Application) Reliability Engineering activities, including proactive monitoring, responding to alerts and automation. You will be required to lead the investigation calls and be available on call. As part of this role, you will work with senior team members to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset, paving the way to the SRE-based next-generation Interac platform.

• Understanding large-scale Java applications, database architectures, application monitoring and fault management.
• Understanding of WebSphere, Docker, Kubernetes, and Cloud Architecture.
• Troubleshooting applications by leveraging APM tools like AppDynamics/Dynatrace.
• Application support and maintenance of Java/JEE applications.
• Having an SRE mindset toward ensuring Application Availability.
• Identifying the application monitoring needs or performance issues and instrumenting them appropriately in AppDynamics and Splunk.
• Designing and instrumenting AppDynamics monitoring and tuning (health rules, alerts) for various applications.
• Understanding of Networking concepts and Network hardware.
• Investigate and find root causes through logs on Linux servers.
• Be able to write queries and pull reports on Database and Splunk.
• Integrations between AppDynamics, Splunk, PagerDuty, and ServiceNow.
• Identifying areas of automation for building self-remediation needs.
• Creating or updating performance analysis reports & dashboards, Knowledge base.
• Proposing and implementing solutions to improve application availability and reliability.
• API & Microservices technologies and containers