AppOps, Senior Specialist

at  Interac Corp

APPOPS, SENIOR SPECIALIST

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos, and high-performance application developers? We want to hear from you.
Reporting to the Leader, AppOps, the AppOps Senior Specialist will be a hands-on application SME with advanced expertise in Site Reliability engineering and Application Management.
You will be responsible for maintaining, enhancing, tuning and supporting Interac’s high performance payment systems. You will diagnose, resolve, and mitigate application problems and ensure optimal performance of our critical payment systems. You will focus on building and driving application automations, proactive observability, detection, and self-healing capabilities. You will respond to and action critical service alerts and mitigate against any service and client impact.
You will actively maintain Production application stability and ensure adherence with Prominent Payment system (PPS) standards for our national payment systems.
This is a fast-paced role which requires strong technical and operational skills, end-end application and systems insights, and experience working in cloud/hybrid/on-prem environments.

• Driving and prioritizing application stability and service automation / optimization initiatives with business and technical teams ensuring adherence and compliance with Service Level Agreements (SLAs)
• Optimizing application performance and leveraging performance data, monitoring / diagnostic tools to continuously drive service excellence.
• Analyzing application trends, proactively identify and act on emerging issues with Agile squads, driving detailed root cause analysis, and deep dive into the code to implement tuning and enhancements.
• Developing and implementing scalable solutions to reduce manual intervention, and streamline the process for application deployments/validations and availability (self-healing, auto-scaling, etc.)
• Implementing Application changes, configurations, and code promotions through all environments via automation and ensuring performance, reliability, and stability of our systems.
• Designing and standardizing Enhanced Application insights including observability and trending (health rules, events, alerts) with a focus on predictive analysis and proactive intervention.
• Create and maintain detailed technical and support documentation for our applications and systems.
• Consolidate and automate dashboards, events and reports on Application performance metrics/KPIs.
• Collaborate with development, service management, operations, and security teams to apply best practices into all aspects of Application Operations (e.g. CI/CD, IaC, security tool integrations).
• Maintaining technology currency and vulnerabilities remediation with a keen eye on process improvement and automation capabilities.
• Responding to and quickly resolving critical issues, 24/7 rotating on call production support and proactively mitigating risk and impact to production systems.