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Appplication Production Support at Inetum

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Linux, PL/SQL, Dynatrace, Kubernetes, Docker, Ansible, Unix, Shell Scripting, Data Warehouse, Oracle, SQL, Autosys, Middleware, MQ, Tomcat, PowerBI

Industry

IT Services and IT Consulting

Description

Company Description Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be part of Inetum! Job Description The candidate will play a key role in handling incidents, service requests, and application support activities, working in shifts and participating in on‑call rotations. This role also involves contributing to service improvement initiatives and supporting the Disaster Recovery (DR) and live production activities. The ideal candidate will have a strong understanding of core banking operations, solid troubleshooting capabilities, and previous experience providing L1/L2 application support in a banking environment. Technical expertise in Linux, PL/SQL, Dynatrace, Kubernetes, Docker, and Ansible is required. Key Responsibilities Provide production application support for WM IT Data platform applications and tools Deliver high‑quality service by prioritizing, troubleshooting, and resolving issues raised by business teams Analyze system, middleware, and application logs to identify and diagnose potential issues Ensure effective service monitoring, reporting, and continuous improvement of service quality and availability Actively contribute to Continuous Service Improvement initiatives, ensuring recurring issues and repetitive tasks are addressed through problem management or automation Qualifications Unix and Shell Scripting Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL Autosys and Middleware like MQ, Tomcat Cloud computing, Dynatrace, K8, Docker and Ansible Reporting tools like PowerBI/Tableau ITIL Practices English – Good level B2+

Responsibilities

The candidate will handle incidents, service requests, and application support activities while participating in on-call rotations. They will also contribute to service improvement initiatives and support disaster recovery and live production activities.