COMPANY BENEFITS:

• 20 days paid holiday per annum
• Flexible working potential
• Free parking
• Electrical charging points onsite
• Bus stop 300 metres from the office
• Break out lunch area with TV and pool table
• Friendly working environment

BRIEF DESCRIPTION OF THE ROLE

Are you looking to take your first step into IT and have an ambition to develop a career within the sector? The position requires somebody who is friendly, energetic, a good team player and most importantly, focused on career progression and personal development. Within the role you will gain hands-on experience in IT support, whilst earning while you learn with expert training & support. No experience needed - just a passion for problem-solving and a positive attitude towards learning.

KEY RESPONSIBILITIES

This is a full-time on-site role for an Apprentice Information Technology Support Specialist located in Derby. As an IT apprentice, you be responsible for providing technical support, troubleshooting desktop computers, and offering help desk support.

Full training will be given to any successful candidate, but the role will consist of the following activities:

• Providing Tier 1 support for tickets logged via the company helpdesk, phone, applications or email per agreed SLA
• Liaise with third-party software & hardware vendors and provide resolution for issues not rectifiable in house
• Follow up on outstanding requests and ensure a timely resolution
• Create user accounts, configure and install hardware as part of the new starter & leaver process
• Remote support of users in both the UK and Internationally
• Administration of Active Directory, Azure Entra
• Microsoft 365 Products, Teams, SharePoint & OneDrive
• Mail Security Platforms
• Mobile voice, data connections and VOIP phone system
• Mobile Device Management Platform
• Anti-Virus Management Console
• Support audio, video and IT equipment in conference & meeting rooms
• Perform administrative support duties
• Documenting procedures for internal use
• Producing “How to Guides” for end users and publishing on the company Knowledge base online portal
• Working extra hours to meet deadlines, as required and where reasonable.

KNOWLEDGE SKILLS AND BEHAVIOURS DEVELOPED IN THE ROLE

• Technical Support and Troubleshooting skills
• Experience with Desktop PCs and Information Technology
• Customer Support skills
• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Learning and understanding cloud technologies