PLEASE NOTE, THIS IS A LEVEL 3 APPRENTICESHIP OPPORTUNITY. IF YOU HAVE A LEVEL 3 OR HIGHER ICT RELATED QUALIFICATION, OR IF YOU HAVE EXTENSIVE EXPERIENCE IN THE IT SECTOR, WE CANNOT PROGRESS YOUR APPLICATION.

Role: Apprentice 1st Line Support Technician
Location: Nottingham NG1
Hours: 37.5 hours, Mon-Fri, 9am-5.30pm (1 hour unpaid lunch)

ADDITIONAL INFORMATION:

• Paid apprenticeship with clear learning goals
• 25 days annual leave + statutory bank holiday for permanent employees or equivalent
• Your birthday as a day off
• Collaborative and supportive working environment
  Job Types: Full-time, Apprenticeship
  Pay: £18,000.00-£20,000.00 per year

Schedule:

• Monday to Friday

Application question(s):

• Do you drive with access to your own car?
• Why are you seeking a career in the IT sector?
• What experience do you already have in IT? (This can include hobbies/things you do in your spare time)

Work Location: In person
Reference ID: Acuit

BRIEF DESCRIPTION OF THE ROLE

We’re looking for an Apprentice 1st Line Support Agent to join our IT support team. This is a hands-on role where you’ll learn how to solve technical problems, support colleagues, and keep our systems running smoothly. You don’t need to be an expert, just someone who enjoys tech, likes fixing things, and is happy talking to people. We’ll teach the rest!

KEY RESPONSIBILITIES:

• Help staff with password resets, login issues and basic software support
• Log and track support tickets using our service desk system
• Escalate more complex issues to 2nd/3rd line or external suppliers
• Build and configure new phones and devices
• Keep support records and asset lists up to date
• Support onboarding by helping new starters with tech setup
• Learn how to troubleshoot hardware, software, and network issues
• Work with the team to spot patterns and help reduce common problems

KNOWLEDGE SKILLS AND BEHAVIOURS DEVELOPED IN THE ROLE

You’ll get experience with everything from phones and logins to helping staff with software issues and raising tickets with suppliers.
You’ll get real experience, real responsibility, and real support. This is a great way to start a tech career in a friendly, fast-moving environment.