Apprentice, Client Operations CRM Tech at S&P Global

Ahmedabad, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

27 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, CRM, User acceptance testing, Data reporting, Dashboard management, Workflow management, Microsoft Office, Excel, Analytical skills, Quantitative skills, Problem solving, Communication skills, Organization, Prioritization, Customer service, Lean methodology

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 05 As an Apprentice, Application Associate in Client Operations you will: Participate in project and application management duties to improve our internal tools and external client experience Conduct User Acceptance Testing with a high level of scrutiny ensuring successful project delivery Handle questions related to existing CRM and support functionality Run reports and dashboards for client interaction monitoring and for monthly department reporting Work with stakeholders to understand procedures and workflow guides. Ensure materials and guides are up to date. Work with a LEAN mindset. Ideal candidates will have: An undergraduate degree, or certification in a related field, and possess strong quantitative, analytical and interpretive skills. Salesforce end user experience Excellent oral and written communication skills are required along with excellent MS Office skills (strong Excel skills encouraged). Strong organization, prioritization, problem identification, and problem solving skills to manage workflows. A focus on improving the service we deliver to our clients What We’re Looking For: Basic Qualifications: An undergraduate degree on Business, Computer Science, Software, or any related field. Preferably 1-2 years of experience in a customer service environment. Must possess strong quantitative, analytical and interpretive skills. Excellent oral and written communication skills are required along with excellent MS Office skills. The candidate should possess strong organization, prioritization, problem identification, and problem solving skills to manage internal workflows and client communication. Preferred Qualifications: Experience in Salesforce or another CRM tool Certification in Salesforce will be an advantage About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The apprentice will manage internal CRM tools, conduct user acceptance testing, and monitor client interactions through reports and dashboards. They will also collaborate with stakeholders to maintain documentation and improve internal workflows using a LEAN mindset.