JOB DESCRIPTION

Your work as an Apprentice Compliance Officer will involve different aspects subject to changing business priorities, therefore we need people who are adaptable and flexible.

The job may include a range of duties, with the following provided as examples:

• Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
• Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
• Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
• Promote fraud awareness within DWP and to wider external business partners.
• Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
• Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
• Liaise with other departments/organisations within the framework of any existing partnership agreements.
• Prioritise workload in line with conflicting and changing priorities.

AS A COMPLIANCE OFFICER, UPON COMPLETION OF THE REQUIRED LEARNING AND PRACTICAL EXPERIENCE, YOU WILL:

• Demonstrate effective, flexible leadership and communication skills with an ability to reach a diverse audience and be prepared to engage effectively with our partners.
• Have excellent organisational and planning capabilities.
• Demonstrate strong judgement and decision-making skills.
• Present information to internal and external audiences in a professional and credible manner.
• Be able to work effectively as an individual and as part of a team.
• Deal appropriately with challenging and vulnerable individuals through effective use of interview techniques and strong communication skills.
• Inspire others through positivity, drive and energy to achieve outcomes and deliver change.
• Be willing to travel between sites if required depending on business needs.
• Have the ability to work in a demanding and complex environment with changing priorities.

LEARNING REQUIREMENTS

The DWP is committed to investing in people and developing a professional workforce. It is a requirement for people working within DWP counter fraud to attain, and retain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level

During your apprenticeship you will be asked to produce a portfolio of work demonstrating your learning and use of different compliance tools and techniques which may include:

• Interview techniques and questions
• GDPR – what it is, why it’s important
• Legislation relevant to the role

The Public Sector Compliance Investigation and Officer Apprenticeship is expected to take up to 22 months to complete, however the full learning journey for this role will take up to 25 months. You will be given time out from your role to work on your apprenticeship. You must be committed to seeing through the apprenticeship and completing the qualification within the appropriate time period.
You will be supported by your line manager, skills coach, fellow apprentices, DWP Apprenticeship Team and the Government Counter Fraud Profession team within CFCD. You will have access to a variety of sources of encouragement to help you succeed. There is a lot to learn and do, so you need to be proactive, work hard and participate in the many opportunities you will be given to showcase your skills.
Please Note - Successful appointments to this role will be subject to completion of the apprenticeship programme. Failure to comply or failure to achieve the required apprenticeship may be dealt with under disciplinary or poor performance procedures and may lead to termination of the employment contract or exceptionally, redeployment into another DWP role
The apprenticeship for the Apprentice Compliance Officer role is designed to work towards achieving Category A Investigator practitioner level membership of the Government Counter Fraud Profession (GCFP). On achievement of the apprenticeship, you will be required to complete an annual self-assessment to evidence your knowledge, skills, and experience.
Further information on the Public Sector Compliance Investigation and Officer Apprenticeship can be found attached at the bottom of this advert.

STAGE 3 – WRITTEN APPLICATION AND SIFT

Following successful completion of the tests, you will be asked to submit a personal statement (maximum 750 words) detailing your relevant skills and experience.

You should address the following when constructing your personal statement.

• Describe a time when you have led a robust and challenging conversation
• Provide an example of when you have demonstrated your passion and commitment for learning
• Tell us why you feel a career in DWP’s Counter Fraud is right for you

Please consider the job description and person specification when providing your evidence.
Your personal statement should show how your skills and/or experience meet the requirements listed. You can use any format you like: narrative, bullet points, etc. You can use one example to cover all the requirements. Focus on what you have done or would do, and the skills and experience you used or would use.
If you don’t have work-related examples, you can use examples from school, college, clubs, volunteering, or other activities.

Should a large number of applications be received, an initial sift may be conducted using the lead question. If so, we will sift on:

• Describe a time when you have led a robust and challenging conversation (Lead question).

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to the eligibility check.
You will also be asked to complete a CV with details of your education, professional qualifications, and full employment history. Your CV will not be formally assessed, so please put evidence of your skills into your personal statement. Your CV will be used to add context to your personal statement and to check eligibility by the external provider.

STAGE 4 – APPRENTICESHIP ELIGIBILITY AND SKILLS CHECK

Candidates who reach the required pass mark at sift will progress to status of ‘Interview 1’ and their details will be passed to our external apprenticeship provider Central Training.
Please Note- This stage won’t be a formal interview even though communications you receive may state this.

Central training will contact each candidate via email at this stage and undertake a check of the following.

• Qualifications
• Eligibility
• Functional Skills (if required)
• Skills Scan

The Eligibility and Skills check is scheduled to be held from 29th September 2025 to 10th October 2025. These dates may be subject to change.
Please ensure you engage with Central training to enable this check to take place as failure to do so may result us being unable to progress your application.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

The job may include a range of duties, with the following provided as examples:

• Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
• Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
• Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
• Promote fraud awareness within DWP and to wider external business partners.
• Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
• Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
• Liaise with other departments/organisations within the framework of any existing partnership agreements.
• Prioritise workload in line with conflicting and changing priorities

We will be holding a webinar event to let you know more about these roles. This will take place on the following date:

• Tuesday 26th August 2025 12:00- 13:00PM Webinar Apprentice Compliance Officer 26/08/202