CONTRACT LENGTH: 24 MONTHS

Are you ready to kick-start a career in Social Housing?
Do you have a passion for learning and a determination to succeed?
Do you want to be part of a team that strives to exceed customer expectations across a wide range of enquiries as the first point of contact for all aspects of housing services?
If so, there is an exciting Apprenticeship opportunity for you within Skylight, part of Stockport Homes Group (SHG)
Join our dynamic team as an Apprentice Customer Support Officer, where you will gain practical experience and develop valuable skills, whilst working towards a Chartered Institute of Housing (CIH) qualification.
Successful candidates will be expected to travel to their assigned college, training provider or workplace as required.
Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.
We are proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

COMPANIES WITHIN SHG:

Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.
Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.
Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.
Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.
SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey

• Providing clear and accessible information to customers on a wide range of housing-related issues, including rehousing, tenancy and estate management, and repairs.
• Building rapport with customers and manage conversations effectively to ensure a positive experience.
• Actively listening to customers to accurately diagnose issues and identify appropriate solutions.
• Communicating complex information in a simple and understandable way.
• Developing and maintaining a strong knowledge base of available services to support customer enquiries.
• Using technology effectively to help customers access services and information independently.
• Maintaining a positive and professional attitude in a busy and often challenging environment.
• Contributing ideas for service improvement, learn from mistakes, and embrace change as part of continuous development.
• Managing call flow efficiently and support other phone teams within Stockport Homes during periods of high call volume.
• Responding to customer enquiries with patience and understanding, always maintaining confidentiality and professionalism.
• Developing a basic but sound understanding of relevant legislation, policies, and procedures to support accurate advice and guidance.
• Performing general administrative tasks, including data entry into computerised systems and conducting customer feedback surveys.