Job Advert
The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands we design, manufacture and install storage solutions for commercial and industrial environments in the UK and Europe.
We are looking for a Customer Service Apprentice to join our busy and growing organisation. They will support the inside sales and customer service functions of a manufacturing business. The role is designed to provide hands-on training in managing customer accounts, processing sales orders, and delivering excellent service. The apprentice will learn how to support sales growth, maintain strong client relationships, and ensure a seamless customer experience, while developing the skills and knowledge needed for a successful career in customer services and sales within the manufacturing sector.

SKILLS & ATTRIBUTES

• Strong communication and interpersonal skills, with a customer focused attitude.
• Interest in sales and the manufacturing industry.
• Good organisational skills and attention to detail.
• Ability to work collaboratively within a team environment.
• Basic IT skills (CRM systems, Microsoft Office, email).
• Proactive and eager to learn, with a positive attitude.

QUALIFICATIONS & REQUIREMENTS:

• Minimum of GCSEs (or equivalent) in English and Maths.
• Enthusiasm for developing a career in sales and customer service.
• Commitment to completing the apprenticeship training programme

• Handle incoming customer enquiries via phone, email, and online platforms in a professional and timely manner.
• Support the inside sales team by preparing quotations, processing orders, and updating customer records.
• Learn how to identify customer needs and provide appropriate product/service recommendations.
• Liaise with production, logistics, and technical teams to ensure accurate order fulfilment and delivery timelines.
• Assist in maintaining long-term relationships with clients by providing excellent after?sales support.
• Monitor and track sales orders, ensuring customers are kept informed of progress.
• Update and maintain the CRM system with customer interactions, enquiries, and sales activity.
• Participate in sales meetings, training, and the apprenticeship programme to build knowledge of products, processes, and customer service best practices