Apprentice - EPP-REF85764H at WNS Global Services

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order To Cash Process, Collections, Cash Application, Voice Calling, Dispute Management, Customer Account Reconciliation, Customer Orientation, Analytical Thinking, Problem Solving, Communication Skills, Collaboration, Teamwork

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Functional knowledgeUnderstands application of the principles in the defined tasks related to order to cash process.Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.Collectors:Voice callingDispute ManagementCustomers account ReconciliationCustomer OrientationAbility to understand client expectations and requirementsStrives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolutionAbility to maintain relationships with relevant line manager / counterparts / StakeholdersAccountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon theseCollaboration & TeamworkUnderstands and works towards the common goals of the organization rather than getting confined to own siloResolves conflicts at his / her level; escalates if required.Displays good collaborative spiritDoes not resist change managementAnalytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.Communication skillsSpeaks with confidence, poise, credibility, and enthusiasm when presenting informationGives full attention to others' ideas, questions, concerns and issues with interest and empathyDemonstrates requisite verbal and written communication skills and clarity in thoughts Qualifications B.com / MBA(with finance)

Responsibilities

Handle tasks related to the order to cash process, including collections and cash application. Ensure compliance with client processes and maintain effective communication with stakeholders.