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Apprentice GSC CX at DSM

Santanyí, Balearic Islands, Spain -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Experience, Data Analysis, Stakeholder Engagement, Performance Management, KPI Development, Continuous Improvement, Strategic Communications, Training Program Automation, Employee Engagement

Industry

Chemical Manufacturing

Description

Training: collaborate closely with Global Learning team on the implementation of any existing & new global content, programs, or initiatives. Support employee engagement through strategic communications. Support the automation of the training program on a global basis. Provide support on Customer Experience efficiency programs. Identify opportunities to improve customer experience; both qualitative/quantitative data. Engage with the main stakeholders to capture insights (e.g. commercial, regional leaders). Project Management: participate and support on key projects. Performance Management: Support a harmonized KPIs framework. Assess and propose metrics to ensure process compliance & sustainability. Define actions plans for continuous improvement in customer experience. To define actions plans for continuous improvement the customer experience.

Responsibilities

The role involves collaborating with the Global Learning team to implement training programs and support customer experience efficiency initiatives. Additionally, the apprentice will engage with stakeholders to identify opportunities for improvement and participate in key projects.