Apprentice - Health and Social Care (Customer Only) at Home Group

Durham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

12.21

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, IT Skills, Empathy, Teamwork, Referral Coordination, Administrative Support, Record Keeping, Relationship Building, Problem Solving, Attention to Detail, Learning, Professional Development, Handling Sensitive Information, Decision Making

Industry

Non-profit Organizations

Description

Salary from £10.00 to £ 12.21, plus an industry recognised qualification that we pay for, and brilliant benefits including health cash plan! Fixed term Apprenticeship of 15 months duration, full time (37.5 hpw) Durham – hybrid working Home, a place where you belong Have you always wanted to develop a career in Adult Social Care and to gain the skills to grow and thrive in the sector? Are you ready to be the first point of contact for those seeking support? We’re looking for a proactive and empathetic Referral Coordinator to join our Single Point of Access team within the Durham Mental Wellbeing Alliance to help ensure individuals are placed in the right services at the right time. Our award-winning apprenticeship programme has been designed to get our customers and colleagues on the career ladder! (How awesome is that!) Don’t be put off by the word apprentice as you can be any age to apply. What you’ll do Receive and triage referrals into the Alliance from a range of sources including health services, social care and housing providers. Gather further information from agencies and individuals to support the referral process and provide high-quality customer service and administrative support across the team. Make informed decisions on suitability and the most appropriate services to meet individual needs. Maintain accurate records of referral outcomes, support needs and risk assessments. Liaise with internal teams and external agencies to ensure smooth referral pathways. Promote our services to maximise referrals and build strong relationships with stakeholders. Why join us The Durham Mental Wellbeing Alliance was commissioned by Durham County Council in April 2021. It brings together a group of organisations that offer different types of support with a wide variety of issues that can impact someone’s mental health and wellbeing. You’ll experience what it’s like to work as an Alliance and gain lots of skills, knowledge and training along the way. You have Ideally you have GCSEs in English and maths, but don’t worry if not, you will complete these as part of your apprenticeship learning. You meet the entry requirements of the training requirements which are: to have a fantastic attitude, be keen to learn and build brilliant team relationships We’re a high-tech organisation so we need you to have good IT skills. A genuine interest in learning and personal and professional development – this is a learning role after all! Good communication skills including handling sensitive information with professionalism. You are a current or previous customer of Home Group or currently live in a Home Group property. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits You will be doing a level 2 qualification, and this will last 15 months. You’ll gain stacks of experience to help you launch your career. Many of our apprentices secure a permanent role with us so who knows where you’ll end up in the future! This is a hybrid role, based at least two days a week from our office at Mercury House, Durham and you will be able to work from home on other days. You will have built in time (20%25 of your working week) for study and support for working towards your qualification. You’ll need an Enhanced DBS check done and we pay for that. What’s in it for you? 34 days leave (this includes bank hols and a “me day”), and time off for volunteering too! Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more. Over 800 high street discounts on groceries, holidays, and days out. You can also double up many discounts with the NUS Student discount card that we pay for! Instant pay access with Stream Find out more Click APPLY NOW to see our Health and Social Care Job Title Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.

Responsibilities

As a Referral Coordinator, you will triage referrals from various sources and provide high-quality customer service. You will also maintain accurate records and liaise with internal and external teams to ensure smooth referral pathways.