SUMMARY

We are recruiting a Helpdesk Co-ordinator. This is an opportunity to join an established company working within the facility services sector. A fantastic opportunity to join an established company as a Helpdesk Co Ordinator. CleanEvent are looking for an experienced and dynamic individual, the role will be based at the Tottenham Hotspur Football Club venue.
Apprenticeship - Business administrator L3
Hours - any 5 out of 7 days each week. Shift pattern to be confirmed.
37.5 hours a week

ESSENTIAL QUALIFICATIONS

• GCSE English (Grade A-C/9-4) essential
• GCSE Maths (Grade A-C/9-4) essential
  Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

SKILLS

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working

OTHER REQUIREMENTS

Essential Personal Qualities: A proactive, positive attitude with a strong work ethic. Exceptional organizational skills and attention to detail, particularly in compliance and rostering tasks. Strong leadership and team management abilities, with a collaborative mindset. Excellent written and verbal communication skills. Ability to work effectively under pressure in a fast-paced, dynamic environment. Flexibility to work evenings, weekends, and public holidays as needed. Commitment to ongoing professional development and training.

Reporting to the General Manager this role is responsible for;
Supporting Tottenham Hotspur Football Club (THFT) main helpdesk and CleanEvent (CE) management with administrative duties. Working on Event day as main helpdesk administrator for CE.

Key Responsibilities:

• Assist the finalisation of indicative staff plan and assist in the preparation of staff rosters in Human Force IT System.
• Assist the Manager with staff briefings – (preparation of stand-by lists, information sheets etc.)
• Assist the Manager with staff applications and ensure that appropriate employee checks are done, application forms and other supporting documentation is finalised and forwarded to payroll.
• Assist the Manager by ensuing that the timesheets are completed by all staff accurately and that all timesheets are correctly entered into Human Force system database
• Assist the Manager with the processing of all purchase orders; job dockets are correctly entered into the finance system.
• Assistance for provision of adequate uniforms, laundry arrangements and ensure all uniforms are ready for distribution
• Arrange display of all site plans, white boards, event timetables and any relevant information to assist venue management and staff
• Set up Human Force system for biometric staff clock in and out processes
• Ensure all staff are signed on and issued with the correct uniform
• Ensure Area Supervisors and Manager are aware of any staffing issues
• Ensure all staff sign off at the end of their shift and return uniforms, radios and keys
• Ensure timesheets are completed accurately in Human Force system and passed onto payroll for processing according to the stated process
• Ensure all paperwork relating to hiring staff has been completed and passed to the HR/Payroll Department in a timely manner
• Ensure incidents/accidents which occur are reported on Atlas database.
• Operating the event day Help Desk when required, ensuring all information is correct and thoroughly followed through to completion.
• Answer phones and direct calls/take messages as required
• Distribute emails, post etc. as required
• Ensure data entry of Purchase Orders and Job Dockets daily
• Print event evaluations and staff assessments for distribution to Area Supervisors for close of the event
• Undertake client administrative duties similar to those described above

Client & Team Relationships

• Work closely with clients, attending daily and weekly catch-ups to align on expectations and address any concerns.
• Participate in Toolbox Talks and team briefings, ensuring key updates and policies are communicated effectively.
• Foster positive relationships with both internal teams and external stakeholders to deliver exceptional service.