WHAT OPPORTUNITIES EXIST FOR THE APPRENTICE AFTER THEIR COMPLETE THEIR APPRENTICESHIP

There is an opportunity for a full-time role with the employer upon completion of the apprenticeship, and the potential to progress on to a level 4 qualification.
The successful candidate will undertake a ICT Technician Level 3 apprenticeship with full training and support provided by Althaus Digital.
Job Types: Full-time, Apprenticeship
Pay: £7.55 per hour
Expected hours: 37.5 per week

Schedule:

• Monday to Friday

Application question(s):

• How will you travel to the office each day?
• Describe your experience with technology and IT hardware and how that might be transferable to this role.
• Why are you looking for an apprenticeship specifically?

Work Location: In person
Reference ID: Birmingham I

BRIEF DESCRIPTION OF THE ROLE

Kickstart your IT career with out client in Long Eaton! We’re on the hunt for an enthusiastic Apprentice IT Technician ready to learn, grow, and dive into real-world tech support. If you’re passionate about tech, eager to build your skills, and want hands-on experience in a supportive team, this is your opportunity. Start your journey in IT today—apply now and shape your future with us!

KEY RESPONSIBILITIES

• Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools
• Office 365/Exchange console administration
• Problem solving and workflow management
• Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
• Cabling and connectivity installations
• Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
• Perform various stock check requests as advised by senior’s requests
• Meet and greet our user base. Perform scheduled appointments and tasks
• To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
• The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
• Carry out hardware inspections and repairs as and when required.

KNOWLEDGE SKILLS AND BEHAVIOURS DEVELOPED IN THE ROLE

• Technical
• Effective communication
• Active listening
• Conflict resolution
• Time management
• Problem solving
• Collaboration
• Adaptability
• Attention to detail
• IT fundamentals
• Industry standards - best practice
• Organisation
• Critical thinking
• Self-learning