Apprentice INDIA CFRO at American Express Company South Africa

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Maintenance, Card Cancellation, Escalations, Credit Balance, Scanning & Indexing, KYC Knowledge, Case Management, Process Improvements, Productivity Management, Quality Management, Customer Satisfaction, Attention To Detail, Communication Skills, Interpersonal Skills, Adaptability, Compliance Adherence

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Incumbent will be managing Account Maintenance, Setup, Card Cancellation, Escalations, Credit Balance and Scanning & Indexing etc. related work Contact/Call the cardmembers and obtain the required documents as per the procedures Should have knowledge of KYC Work on daily inventory towards cases related to Onboarding/Maintenance Handle maintenance/setup related requests with integrity & within specified timeframes Keep a close eye on gaps & recommend solutions to plug them Consistently manage high volumes of work accurately and efficiently while working under stringent timelines Contribute towards team goals by strictly managing individual productivity & quality targets while maintaining system metrics. Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction Understand, determine, and anticipate customer needs and present solutions as appropriate Demonstrate strong focus on process improvements Ensure adherence to and compliance with organization policies and audit controls Build an excellent rapport with the team & other business groups to ensure smooth day to day operations Minimum Qualifications: Bachelor’s degree Not more than 5 years of difference between highest education degree completion date and Joining date Should not have enrolled in any prior Government Apprenticeship programs Strong attention to detail and accuracy Good communication and interpersonal skills A willingness to learn and adapt to new tasks and challenges Preferred Qualifications: Proficiency in basic computer applications (e.g., Microsoft Office Suite) Ability to work effectively in a team environment & converse fluently with card members/clients Additional Requirements: Flexibility to work anytime between 8:30 AM till 7:00 PM, including weekends (Subject to change as per the business requirements) Hybrid Environment- on site expectation 3 days/week. Workplace Flexibility: Full time. Shift flexibility requirements. American Express offers a fantastic and diverse working environment At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing: Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Career development and training opportunities

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Responsibilities

The incumbent will manage account maintenance tasks including setup, card cancellation, escalations, credit balance management, and scanning/indexing, requiring contact with cardmembers to obtain necessary documents per procedure. Responsibilities also include handling daily inventory of onboarding/maintenance cases, ensuring timely request resolution, and actively monitoring for gaps to recommend solutions.