WHO ARE WE?

The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. The Percy Hedley Foundation has three main sites providing specialist education, adult day services and residential care to our service users. Our sites are based in Forest Hall, Killingworth, and Jesmond.
We provide IT support to a diverse and growing user base and pride ourselves on delivering responsive, friendly, and high-quality services. This is a great opportunity to start your career in IT in a supportive environment with excellent development potential.

CAREER PROGRESSION:

Upon successful completion of the apprenticeship, there may be an opportunity to:

• Progress to a permanent role within the IT team
• Specialise in a particular area (e.g. End User Support, Infrastructure, or Cybersecurity)
• Continue your development with a Level 4 or Higher IT apprenticeship

We are committed to developing talent and investing in your career growth.
Please click here for a Job Description.

THE ROLE

As an Apprentice IT Support Technician, you will work as part of a small, friendly and supportive team. You will learn how to:

• Provide first-line IT support to staff across the organisation
• Troubleshoot hardware and software issues on desktops, laptops and mobile devices
• Set up and configure new equipment for users
• Support user accounts, passwords, and basic Active Directory functions
• Learn about cloud technologies such as Microsoft 365
• Assist with IT asset management and documentation

You’ll gain hands-on experience with modern IT systems while building your technical knowledge through structured training and real-world application.

THIS ROLE IS CLASSED AS REGULATED ACTIVITY AS IT INVOLVES WORKING DIRECTLY WITH CHILDREN AND/OR VULNERABLE ADULTS. ALL SHORTLISTED CANDIDATES WILL BE ASKED TO COMPLETE A CRIMINAL RECORDS SELF-DECLARATION FORM PRIOR TO INTERVIEW.

Please access the following link for our vulnerable adults protection policy:
Adult Safeguarding Policy
This advert will close at midnight on 23rd July 2025 with interviews anticipated to take place soon after.