Apprentice - Junior Site Support Engineer at Computershare Deutschland GmbH Co KG

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Communication, Organizational Skills, Windows Operating Systems, Office 365, Network Concepts, Desktop Support, Hardware Support, Software Support, ServiceNow, User Administration, IT Support, Asset Management, Problem Solving, Team Collaboration, Initiative

Industry

Financial Services

Description

Location: Hyderabad, India (Hybrid) This is a hybrid position based in Hyderabad, India. We’re committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. We give you a world of potential. Our apprenticeship offers the opportunity to gain hands-on knowledge of working in a global organisation as part of our Corporate Trust business line. You’ll be collaborating with onshore teams to help us deliver the professional services our clients trust and depend on. Computershare Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services. A corporate trustee is a business that works to ensure that other companies adhere to the terms of their loan agreement. We also safeguard the interests of bondholders, acting as an intermediary to ensure fairness and accuracy. Our business is a market leader in this field, with decades of experience and a best-in-class reputation built on our high-touch approach to client service. A role you will love. As an IT Site Support Apprentice, you’ll be responsible for the installation, maintenance and monitoring of our end user equipment, peripherals, printers, and local site hardware. You’ll be designing and implementing creative solutions, working with IT peers, business users and vendors during implementations and ensuring adherence to security procedures. Other key responsibilities: Site Support Tasks Assist in the delivery of new joiner equipment and the setup of desk workstations Help with asset management, hardware and software issues Vendor follow-up support such as network cabling, printer issues, asset procurement, and delivery Regularly checking that IT-server room, meeting room and network printers are operational and functional Provide end user support to employees and help with debugging issues Ticket Management Tasks Manage a global queue of ServiceNow tickets. These are raised by employees to request support with technology issues or challenges Assist vendor inquires for different office locations such as Chennai, Pune and Hyderabad Troubleshoot hardware, software-based desktop errors, Citrix VDI related issues and maintenance for the end-user and mobility iPhone Intune configuration Support escalation requests from employees and perform basic user administration tasks such as updating accounts and changing passwords in active directory What will you bring to the role? Degree or diploma in Software Engineering, preferably in computer science or BCA/MCA The ability to resolve issues by troubleshooting, investigating and supporting individuals who have limited understanding of technical concepts The ability to review and ensure accuracy when it comes to the quality of work. With effective organisational skills, you'll maintain high standards of quality in everything you do You show a strong initiative to work independently and collaboratively in a team setting The ability to execute in a fast paced, high demand, environment while balancing multiple priorities Excellent verbal, written, and interpersonal communication skills in English. Core fundamental knowledge of the following application and process functions Windows Operation systems and Office 365 System Network concepts and troubleshooting Desktop, Laptop & Think Client Imaging Why join us? Ours is a welcoming, supportive and close-knit community, with experienced colleagues ready to help you grow You’ll get real-world experience, build new skills and discover how our business works You’ll learn from seasoned professionals in financial services who’ll guide and help shape your career Free pick up and drop off facility for all our employees This apprenticeship program will be for 12 months If successful, you may be offered a full-time position Your working hours will be 45 hours a week, Monday to Friday from 1.30pm to 10.30pm Important Note: Before applying for this role, please complete your registration on the Government Apprenticeship Portal. Portal (NAPS). Once registered, you will receive a Candidate ID number which you’ll need to provide while completing our application process. #LI-DNP A company to be proud of We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information. We provide corporate trust and claims administration services to major corporations in both the private and public markets as well as governments and institutions. Our portfolio includes innovative offerings in corporate trust and escrow (managing assets and debt), class actions and mass tort (facilitating the administration of large legal cases) and bankruptcy administration (assisting with the wind up or restructure of businesses experiencing difficulties). We are looking for talented people to help us deliver these professional services and use our leading technology platforms to facilitate transactions.

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Responsibilities

As an IT Site Support Apprentice, you will be responsible for the installation, maintenance, and monitoring of end-user equipment and peripherals. You will also assist with ticket management and provide end-user support to employees.