DESCRIPTION ABOUT THE APPRENTICESHIP STANDARD TRAINING THEY WILL RECEIVE:

During your Customer Service Practitioner Standard apprenticeship programme you will receive training both off and on the job. You will be required to attend online training as well as face to face within your workplace. You will learn the underpinning knowledge of Customer Service, you will use a wide range of skills whilst you complete your training. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.
Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team.
If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.

DESIRED SKILLS AND PERSONAL QUALITIES:

• Be able to deliver excellent customer service
• Be able to work as part of a team
• Be keen to learn about the products and services
• Be able to be professional at all time
• Be able to adapt to customers needs

QUALIFICATIONS:

• GCSE or equivalent English (Grade C/4) desirable
• GCSE or equivalent Math (Grade C/4) desirable

We are looking for an enthusiastic team player who is self-motivated and has a genuine interest in the pharmacy sector. Responsibilities will include safely distributing prescriptions to customers, Answering the phone to patients, responding to customer queries, cash handling and cash up, and selling over the counter medicine with care and accuracy, working in a small team, ordering, receiving and managing stock in the dispensary, providing a professional services. Maintaining the professional appearance of the pharmacy