RETAIL (PARTS) ADVISOR APPRENTICE

The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation.
Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations.

DESIRED SKILLS AND PERSONAL QUALITIES

• Customer service skills
• Sales Skills
• Organisational skills
• ICT Skills
• Complaint resolution skills
• Problem solving abilities
• Ability to work independently and as part of a team
• Flexibility
• An interest in motor vehicles

ENTRY REQUIREMENTS

• Age 16+
• GCSE grades 4 - 9 (or equivalent A*- C) in:
• Mathematics
• English Language

• Building and maintaining relationships with internal and external customers both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Meeting deadlines
• Stock Control/ Management
• Processing Warranty Claims and Payments
• Identifying Parts
• Business development/ Planning
• Marketing and Visual Merchandising
• Forecasting and Budgeting
• Managing logistics including organising and arranging deliveries