Kickstart Your IT Career with NYCOM! – Apprentice IT Support Desk Technician
* Recruitment agencies** - with polite respect: PLEASE REFRAIN FROM CANVASSING
Looking to build an exciting and fulfilling career in IT?
Join NYCOM, York’s trusted IT Support & Service Centre since 1993. We help businesses thrive by providing top-notch IT solutions, and we’re looking for a motivated Apprentice IT Support Desk Technician to join our exceptional team!

Why Choose NYCOM?

• Work with a passionate and experienced IT team
• Gain hands-on experience with cutting-edge technology
• Earn industry-recognized qualifications while you work
• Make a meaningful impact by supporting businesses at critical times

Your Role: As an Apprentice IT Support Desk Technician, you’ll be an integral part of our Support Team. From helping end users with IT challenges to learning the ins and outs of systems like Windows Active Directory, Office 365, and more, this role is your springboard into a thriving IT career.

Key Responsibilities:

• Provide friendly and effective end-user IT support, both remotely and over the phone
• Troubleshoot IT systems, servers, networks, and devices like computers and printers
• Assist with managing SharePoint sites, security groups, and more
• Contribute to the team’s knowledge base by creating helpful documentation
• Support the team in strategic IT planning and project execution

Your Impact: Be the hero behind the screen! Solve IT problems, keep businesses running smoothly, ensuring customers feel supported at every step.

What You’ll Learn: This is more than an apprenticeship—it’s the launchpad for your IT career.

• Earn a City & Guilds (or equivalent) qualification
• Get hands-on experience with IT systems, troubleshooting, and infrastructure
• Work with industry-leading tools like Microsoft infrastructure and Hyper-V
• Master the art of calm, confident problem-solving in high-pressure situations

What We’re Looking For:

• Excellent communication skills (both written and verbal)
• A thoughtful, approachable, and curious nature
• Minimum GCSE Grade B in Maths and English
• A self-motivated attitude with a love for learning

Perks of the Job:

• 23 days of annual leave + statutory holidays + office holiday shutdowns
• Generous Company Pension Scheme

Diversity & Accessibility: We’re an equal opportunities employer, committed to fostering diversity and inclusion. If you have any access requirements, let us know—we’d be delighted to accommodate you.

Please note:

• Candidates must be eligible to work in the UK.
• This role is subject to an enhanced DBS check.
• Unfortunately, we cannot reimburse interview expenses.

* Recruitment agencies** - with polite respect: THANK YOU FOR NOT CANVASSING
Job Type: Full-time
Pay: £8.50 per hour
Expected hours: 40 per week

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• York: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Location:

• York (required)

Work Location: In person
Reference ID: NYC-2LTAPR23IN

• Provide friendly and effective end-user IT support, both remotely and over the phone
• Troubleshoot IT systems, servers, networks, and devices like computers and printers
• Assist with managing SharePoint sites, security groups, and more
• Contribute to the team’s knowledge base by creating helpful documentation
• Support the team in strategic IT planning and project executio