Apprentice, Software Engineer at Pearson

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technology, Enterprise Systems, CRM Concepts, Analytical Skills, Problem-Solving, Communication, Salesforce, Sales Cloud, Service Cloud, Configuration Changes, Testing, Documentation, Stakeholder Collaboration, Issue Triage, Data Issues

Industry

education

Description

About Pearson Pearson is the world’s leading learning company, dedicated to helping people make progress in their lives through learning. Founded in 1844, Pearson delivers digital‑first, accessible learning experiences and employs more than 20,000 people globally. In India, Pearson supports learners and educators through innovative educational products, technology, and services. We are committed to fostering an inclusive and equitable workplace where every employee feels valued, supported, and empowered to grow. About the Apprenticeship Program Pearson India’s Apprenticeship Program is designed for recent graduates and early‑career professionals, offering structured training, hands‑on experience, and mentorship from industry experts. Through a blend of on‑the‑job learning and guided development, apprentices gain the technical and professional skills required to succeed in a global enterprise environment. About the Team The OneCRM team is a global technology team responsible for supporting and enhancing OneCRM—Pearson’s enterprise Salesforce platform that powers Sales Cloud and Service Cloud. OneCRM is used by sales, customer service, and business teams to manage customer relationships, sales pipelines, and service interactions through a single, integrated system. The team operates at the intersection of business and technology, ensuring Salesforce solutions are reliable, scalable, and aligned with real business needs. Core areas of support include lead and opportunity management, case handling, customer communications, reporting, and automation across Sales and Service Cloud. About the Role As an Apprentice in the OneCRM team, you will support the day‑to‑day operations and continuous improvement of Pearson’s Salesforce Sales Cloud and Service Cloud platforms. This role offers hands‑on exposure to a large‑scale enterprise CRM system used globally by sales and customer service teams. You will work closely with experienced Salesforce professionals to support users, investigate and resolve issues, and assist with system enhancements. Through real‑world assignments, you will learn how Salesforce is configured and supported in a live production environment and how technology solutions are aligned with business processes. Key Responsibilities With appropriate guidance and mentoring, you will: Assist with user support and issue triage for Salesforce Sales Cloud and Service Cloud Analyze support tickets, system behavior, and data issues to help identify root causes Support configuration changes such as fields, page layouts, validation rules, reports, and dashboards Participate in testing activities for new features, enhancements, and platform releases Document processes, solutions, and user guides to support ongoing operations Collaborate with business stakeholders, developers, and support teams across multiple locations Skills and Attributes Required / Core Skills Strong interest in technology and enterprise systems Basic understanding of CRM concepts such as customers, sales, service, and data Good analytical and problem‑solving skills Clear written and verbal communication skills Willingness to learn, follow defined processes, and work collaboratively within a team Nice to Have (Not Mandatory) Exposure to Salesforce (Trailhead, coursework, internship, or certification preparation) Familiarity with Sales Cloud or Service Cloud concepts such as leads, opportunities, or cases Basic understanding of IT support or ticketing systems Eligibility Criteria Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field Recent graduates or candidates with less than one year of experience are encouraged to apply Must meet the requirements under the Apprenticeship Act, 1961 and be registered on the NATS portal Must be legally eligible to work in India Work Schedule This is a full‑time apprenticeship, Monday to Friday, approximately 40 hours per week. Some flexibility may be required to support collaboration with global teams across different time zones. Benefits and Rewards Competitive stipend Professional development and structured mentorship Paid time off as per company policy Personal Accident Insurance coverage Access to Pearson’s learning platforms and online courses Exposure to a global work culture and long‑term career pathways Location This role is based at the Pearson office in Bangalore or Chennai.

Responsibilities

The apprentice will support the daily operations and continuous improvement of Pearson’s Salesforce Sales Cloud and Service Cloud platforms, gaining hands-on exposure to a large-scale enterprise CRM system. Key tasks include assisting with user support, investigating issues, supporting configuration changes, participating in testing, and documenting processes.