TRAVEL SALES CONSULTANT APPRENTICESHIP

Skills Coaches is seeking an apprentice who is dedicated and has a real interest in Administration to join their wonderful team. The successful candidate will enrol onto a Level 2 Customer Service Practitioner apprenticeship. This is a great opportunity to build a career with a growing company who value their staff and their development.
Location: Nottingham, Derby
Duration: 12 months
Salary: £18000
Hours: Full-time
Start Date: 26th July 2025

QUALIFICATION

As part of this role, you will work towards achieving the Level 2 Customer Service Practitioner apprenticeship. The course is typically completed over 12 months, and will provide you with a nationally recognised qualification, along with valuable workplace experience.

ESSENTIAL QUALIFICATIONS

GCSE in:

• English (grade 9-4 (A-C))
• Maths (grade 9-4 (A-C))

SKILLS

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

• Assist customers in booking our UK and European coach holidays and day trips
• Deliver excellent customer service both in person and over the phone
• Use internal booking systems to manage customer reservations
• Gain in-depth knowledge of our travel products and services to confidently advise customers
• Handle payments and assist with cash handling
• Maintain accurate customer records
• Liaise with suppliers and support product delivery
• Keep point-of-sale materials and promotions up to date
• Support the day-to-day operations of the holidays department
• Follow all company policies and procedure