Apprenticeship Concierge HV-PT-NTP112025 at Hudson Valley Community College

City of Troy, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Ellucian Banner, Enrollment Process, Student Support Services, Apprenticeship Documentation, Reporting, Training Initiatives

Industry

Education Management

Description

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college is a catalyst for educational opportunity and economic development in the Capital Region of New York State. Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community. Apprenticeship Concierge HV-PT-NTP112025 Minimum qualifications: Candidates must be currently employed at Hudson Valley Community College as a non-teaching professional. One year of full-time experience at HVCC with direct student contact, and with substantial knowledge of the College’s enrollment process and student support services; excellent customer service skills; excellent oral and written communication skills; Ellucian Banner experience. Nature and scope of duties: The Apprenticeship Concierge reports to the Assistant Dean of Workforce Development and Community Education or designee and performs the following duties: • Assist students in all facets of the College’s enrollment process • Respond to student inquires via e-mail and telephone and craft replies to comprehensively address student questions and concerns • Serve as a single point of contact for enrollment-related questions from a caseload of students. • Collaborate with enrollment offices on student-related issues and questions • Assist with apprenticeship documentation, reporting and training initiatives • Provide feedback to the Assistant Dean of Workforce Development and Community Education regarding this initiative Please note: This position is grant-funded and part-time. Employees are required to execute job duties during weekday evenings. Hours may be worked remotely. Hourly rate is equal to overtime rate as outlined in the NTPO bargaining unit contract. To apply, please visit www.hvcc.edu/jobs and complete the online application before the close date of December 7, 2025, 2025. Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply. Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Responsibilities

The Apprenticeship Concierge assists students in all facets of the College’s enrollment process and serves as a single point of contact for enrollment-related questions. They also collaborate with enrollment offices on student-related issues and assist with apprenticeship documentation and training initiatives.