ABOUT US:

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.
We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve.
Are you passionate about nurturing potential and creating inspiring pathways for people to thrive? We’re looking for a dedicated and compassionate Apprenticeships & Traineeships Operations Lead to champion the journey of our apprentices and trainees—ensuring they feel seen, supported, and set up for success.
This rewarding role plays a pivotal part in the coordination and delivery of high-quality training experiences, while fostering a positive and inclusive learning environment. You’ll also bring your strong organisational skills to the administration of our Registered Training Organisation, helping us maintain excellence across every aspect of our learning programs.
At the heart of this role is your ability to connect—with learners, colleagues, stakeholders, and partners. You’ll nurture relationships, streamline training delivery, and empower our people to reach their full potential.

In this role, you’ll:

• Coordinate internal and external training and coaching programs, ensuring every apprentice and trainee receives the right guidance to complete their qualifications with confidence.
• Provide timely processing of invoices and funding claims, supporting smooth operations.
• Consult with clients to understand their current and future workforce development needs, tailoring training solutions that align with their goals.
• Ensure our delivery environments meet all compliance requirements and remain welcoming and engaging.
• Champion learner wellbeing by implementing supportive initiatives and checking in on their progress and needs.
• Assist in crafting and refining policies and procedures related to our apprenticeship and traineeship offerings.
• Build trusted relationships with Apprenticeship Support Networks and Government bodies, promoting our programs with care and clarity.
• Monitor training contracts and learner progress, identifying and addressing any roadblocks early.
• Keep learner records updated in Success Factors LMS.
• Process our RTO enrolments and certificate issuance
• Oversee welcoming and thoughtful onboarding experiences for new apprentices and trainees.
• Manage training logbooks and ensure compliance with documentation standards.