Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Spring by Citi Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
This is a support manager role for the Spring by Citi platform – an end to end digital payments service supporting both B2C and B2B E-Commerce fund flows across 23+ markets in Asia, North America, Latin America and Europe, with robust reconciliation, funding and reporting capabilities. The platform currently has 75+ merchants.
The platform recently featured in an article from Head of payments business on Citi-features: https://citi.sharepoint.com/sites/citi-features/SitePages/Debo-Sen-Payments.aspx acknowledging some of the recent client wins.
Currently, Six FTEs (AVP/Below) and 2 FPCs manage the day to day operations on this platform . The team is geographically spread in India, UK and the USA and has been running the operations for several years. The team gets involved in challenging initiatives for new customer onboarding, managing stakeholder expectations by collaborating with exerternal vendors like Mastercard and Visa.

MOST RELEVANT SKILLS

Please see the requirements listed above.
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OTHER RELEVANT SKILLS

For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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• Reinforce Support’s operational standards and drive platform stability, for sustaining the projected expansion.
• Provide executive grade stakeholder management.
• Strengthen support voice in external partner interactions like Mastercard Payments Gateway, Global Payments and Fiserv
• Team Leadership and Oversight : Lead and mentor the team across multiple time zones.
• Incident management and Governance : Provide robust support for incident management function and provide governance on the stability and resiliency of the application.