QUALIFICATIONS:

• Knowledge about API design standards, patterns and best-practices
• Ability to formulate and implement a framework for managing capacity, throughput and latency.
• Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
• Knowledge in Portal management and/or API Gateway management
• Ability to manage team distributed in different locations/time zones
• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
• 8+ years experience in an Apps Support role would be an added advantage, but not essential
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• API Design and best practices
  -Database - MS SQL Server , Oracle 10g, Mongo DB
  -Scripting Languages - PL/SQL,UNIX Shell Scripting
  -Middleware Systems - JMS, MQ, Kafka, Oracle WebLogic

-Cloud Technologies - AWS, OpenShift, EKS

• Tools:
• Monitoring Tools
• Grafana, Prometheus, AppDynamics, Splunk, Autosys
• Incident and problem Management tools
• ServiceNow
• Operating System
• Unix, Windows, Linux

EDUCATION:

• Bachelor’s/University degree, Master’s degree preferred
  -

• Providing technical oversight across systems and applications, leveraging skills across multiple application support areas.
• Offering a holistic view of the production environment for both technology and business management, acting as a trusted partner for senior business leaders.
• Guiding feedback reviews with development managers, ensuring outstanding issues are tracked to closure, especially long-term strategic fixes.
• Performing controlled resolution of incidents and problems, including prioritization, escalation, and root cause analysis with follow-through to resolution.
• Consulting with application clients, in conjunction with development managers, to understand their strategic objectives.
• Maintaining awareness of audit and compliance issues.
• Contributing to the formulation of strategies for application support and other functional areas.
• Championing stability initiatives, including improved monitoring, failover, and resiliency, to ensure high application availability for Business-As-Usual operations.
• Handling incidents, problems, and changes at a global enterprise level.