MINIMUM QUALIFICATIONS

Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
Or
A degree in Computer Science, IT, Systems Engineering or a related qualification.

REQUIRED SKILLS:

• Knowledgeable about the Product Architecture
• Hands-on experience with at least 2 out of the following products: Connect Direct, Axway Transfer CFT and Secure transport installation, configuration and disaster recovery procedures
• Has worked on Patching and Migrations
• Has Supported the products as an L3
• Must have good troubleshooting and analytical skills
• Excellent communication skills (verbal and written)
• High energy, results driven person with strong interpersonal skills
• Able to work under minimal supervision

PREFERRED/DESIRED SKILLS:

• Capital Markets Domain knowledge is preferred
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across IPC (Incident, Problem & Change Management)
• Knowledge about other products like Control-M, MQSeries and/or NetBackup is preferred.
• Shell/Python Scripting proficiency

• Configuration, implementation and support of at least 2 out of the following products: IBM Sterling Connect Direct, Axway Transfer CFT and Axway Secure transport.
• Understand business requirements and design solutions accordingly
• Ensure quality standards in release
• Work with External partners/Vendors to resolve issues or to implement new flows.
• Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
• Follow the required policies and procedures for the incident, problem and change management
• Ensure service performance expectations are met with service levels and quality