DESIRABLE QUALIFICATIONS AND EXPERIENCE

• Certificate IV in Work Health and Safety and/or similar experience

The Operations & Quality Officer will:

• Manage the delivery of accurate processing and intelligence-led analysis for Incident Notifications, Hazard Notifications and WHS Concerns in accordance with the Work Health and Safety Act 2011 (Cth) (WHS Act) and Work Health and Safety Regulations 2011 (Cth) (WHS Regulations).
• Manage the delivery of the WHS Helpdesk to ensure accurate and consistent guidance and general information is provided to the Commonwealth WHS jurisdiction.
• Manage the delivery of authorisation and licensing activities under the WHS Act and WHS Regulations, including high risk work, plant, hazardous chemicals, construction induction cards and authorising the use of carcinogens in the workplace.
• Analyse programs, services, intelligence and risk in order to provide complex business intelligence and advice to internal stakeholders.
• Manage and implement a quality assurance program to ensure a practice of continuous improvement
• Provide feedback and performance summaries to the leadership group on the progress of team members.
• Undertake the quality assurance of business processes in relation to WHS incident notifications and helpdesk enquiries.
• Participate in calls that are recorded and used for purposes of quality assurance and ongoing training and development.
• Contribute to the leadership of the team and continuous refinement of business plans and objectives; and provide operational supervision to staff including scheduling and leave approval.