OVERVIEW OF THE TEAM

Claims Operations is a large, multi-disciplinary team delivering high quality claims management services. The team is made up of Claims Managers, Senior Claims Managers, and Employer Account managers, with support from Injury Managers.
The team collaborates to achieve positive health and return to work outcomes for employees and employers. Each Claims Operations team is assigned Australian Public Service (APS) portfolios, agencies or specialised claims and is accountable for the management of claims within their portfolio; relationship management for the agencies within that portfolio and achieving positive claim outcomes for that portfolio.

DESIRABLE QUALIFICATIONS AND EXPERIENCE

• Tertiary qualifications in relevant disciplines such as claims or injury management, law, health, business administration or finance.

The Senior Claims Manager works as part of a Claims team responsible for the management of workers’ compensation claims. Senior Claims Managers oversee a portfolio of medium to high-risk claims including the engagement with claimants, employer representatives and medical/treatment providers to achieve positive health and return to work outcomes.
Senior Claims Managers provide coaching and mentoring assistance to Claims Managers, Claims Support Officers and Claims Administration Officers, and may be required to assist the Assistant Director in the management of the team priorities.