Imagine yourself…
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- Doing meaningful work that makes an everyday impact on the world around you.
- Growing your expertise and expanding your skillset with every project.
- Owning your ambition and fueling your career growth.
It’s possible with a role at Aquatic Informatics (https://aquaticinformatics.com/).
Aquatic Informatics (AQI), a Veralto company, is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.
Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world. Ours is a unique culture where purpose meets possibility: where the work we do makes a real difference on the world’s valuable water resources, and where you’ll have opportunities to own your ambition and fuel your career growth.

POSITION DESCRIPTION

• Own the ultimate success of AQI’s customers, including customer onboarding, project success, retention, and renewal. You ensure that customers derive maximum value from their investments in AQI and fully leverage their subscriptions and services on an ongoing basis.
• Develop mutually beneficial partnerships with key customers, assisting with the development goals and success criteria, and provide ongoing support for execution of those goals
• Own and ensure on-time delivery of renewals for AQI’s existing customer base.
• Using a solution and consultative based selling approach, identify and develop new opportunities for expansion across the customer’s business. Independently and in collaboration with the field sales team, ensure subscription growth and increased solution footprint.
• This role performs routine assignments with instruction using existing procedures to solve standard problems.

QUALIFICATIONS

• 3+ years’ experience in Customer Success Management, SaaS Sales in Account Management or equivalent
• Candidates located on the East Coast of U.S or Canada are preferred.
• Direct experience managing renewals in a SaaS environment, including previous responsibility independently driving a book of business and achievement against targets.
• Ability to manage multiple tasks and priorities with a strong focus on customer retention and being a strategic partner for your customers.
• Time management and organizational skills with the ability to track numerous details at once.
• Ability to work closely with an owned customer base, understand customer requirements, identify upsell and cross-sell opportunities to deepen penetration of solutions within customer environment
• Ability to handle challenging conversations with clients in a professional, empathetic, and solution-oriented manner.
• Believe in a proactive rather than reactive approach to handling clients and potential problems that may arise.
• Passion for and deep understanding of customer service and business growth.
• BA or BS Degree, in a technically related field or equivalent working experience a strong plus
• Strong organizational skills and the ability to prioritize tasks independently; self-driven
• Team player with the highest level of integrity. This is a AQI core value
• Experience using Salesforce or a Contract Renewal Automation platform a plus
  Aquatic Informatics is proud part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

Please refer the Job description for details