Aquatics and Programs Officer at Federation University Australia HK Programs

Ballarat, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

79177.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, OHS Compliance, Aquatic Education, Team Leadership, Retail Sales, Computer Proficiency, Task Prioritization

Industry

Higher Education

Description

Responsible for the day-to-day operation of the Aquatic Programs, teaching staff and daily customer service operations within the Health & Sports Precinct. • Commercial Services and Technology Parks – Mt Helen Campus • Full-time, fixed-term appointment until June 2027 • HEW 5 - $79,177 p.a. plus up to 17% superannuation Position closing date: 08/02/2026 Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally. With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education. About the role As the Aquatics and Programs Officer, you will be responsible for the day-to-day operation of the Aquatic Programs, teaching staff and daily customer service operations within the Health & Sports Precinct. Providing a high-quality service to members, guests and corporate clients, you will contribute to the overall operation of Heath, Sports and Aquatic Centre (HSAC) by providing a central point of contact for the aquatic programs, members and guests. You will: lead and supervise high-functioning and high-performing aquatic Learn to Swim programs; lead, supervise and train the aquatic education staff within the Health & Sports Precinct to ensure high-quality programs are being taught and staff offer great educational experience and customer service; oversee and implement correct documentation, guideline procedures and OH&S requirements; monitor the HSAC phone and email account and responding to all contacts in a timely fashion; and oversee HSAC group fitness classes. About you You will possess demonstrated experience engaging in and building positive relationships with clients and staff, preferably in a recreational facility context. Experience in retail sales with a knowledge of sports products would be advantageous. You will possess: demonstrated ability to utilise computer programs efficiently and capacity to adapt to new systems; demonstrated ability to ensure compliance with the required standards and OHS guidelines associated gym & pool procedures; customer service and communication skills and a genuine desire to assist people in meeting their needs; the ability to prioritise tasks and work efficiently while under time and customer pressure; and availability to work outside of normal office hours. All University positions delivering education and/or services to children must hold a valid Employer Working With Children Check (WWCC). Please refer to the position description for WWCC requirements. How to apply Please apply by Sunday, 8 February 2026 Applicants are required to submit a resume and a suitability statement not to exceed two-pages. View position description Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant. If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries. Let our staff tell you more. Established in 1870 Federation University has been reaching communities and building generations of independent thinkers united in the knowledge that they are greater together. Federation University is committed to attracting, developing and retaining the best talent ranging from our academic and research staff to those working in student experience and professional roles. We are all part of a collaborative culture inspiring the highest levels of excellence, innovation, integrity and respect.

Responsibilities

The Aquatics and Programs Officer is responsible for the day-to-day operation of Aquatic Programs and customer service within the Health & Sports Precinct. This includes supervising staff, ensuring compliance with guidelines, and overseeing group fitness classes.