HOW YOU WILL MAKE AN IMPACT

The member relations aspect of this position requires that relationship building always be a top priority, attending to the needs and requests of members, program participants, volunteers, staff, and all people associated with the YMCA in a courteous and friendly manner.

• Assist in providing high-quality member experience in programs and operations.
• Support in communication towards members for programs and operations.
• Assist in addressing complaints and resolving problems.
• Aid in the marketing and distribution of program/operations information.
• Works with the Aquatics Director to assist in conducting performance appraisals, rewards, and discipline.
• Monitor program registration, prepare the necessary paperwork, and return phone calls and e-mails as needed.
• Oversee program implementation and quality.
• Update pool availability in Motion Vibe for pool space needed for lessons.
• Compile program reports and statistics.
• Assist in processing employment paperwork.
• Assist with lifeguard/swim instructor scheduling, help secure substitutes, assist with and conduct staff orientations, and assist with staff communications.
• Monitors and updates all required staff certifications.
• Assist with pool maintenance, determined by Aquatics Director.
• Update pool availability in Motion Vibe for pool space needed for lessons.
• Ensure swim lesson instructors follow the curriculum and use swim lesson skill progress trackers.
• Ensure swim lesson instructors provide progress trackers, report cards, and certificates to participants.
• Evaluate the program and Instructors on a quarterly basis.
• Lead monthly in-services for swim Instructors.
• Lead and manage swimming programs with the help of Lead Staff.
• Attend and assist with the planning and execution of required meetings, in-services and/or training.
• Assist with ongoing supervision and training of aquatics staff.
• Train, develop, and support swim lesson instructors.
• Monitor and update all required staff certifications, keeping them on file in the Aquatics Office
• Handle complaints and employ conflict resolution techniques to resolve any issues
• Audit staff to ensure the continued quality of the swim lesson program.
• Ensure all swim lessons Instructors get YSLI V6 certified within 3 months of employment.
• In partnership with the Aquatics Director, you’ll help ensure programs meet the minimum number of participants.
• Complete other duties as assigned.

ADDITIONAL INFORMATION:

The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
The Greater Austin YMCA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Greater Austin YMCA complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Dive into an extraordinary opportunity as an Aquatics Coordinator at the Greater Austin YMCA, where you will become a catalyst for transformation in the lives of our members. Guided by the Aquatics Director, you will lead a dynamic team and oversee every aspect of our aquatic department, aligning our mission and purpose to create an unforgettable experience for all.
Your passion for excellence will drive you to implement captivating aquatics programs that put our members at the forefront. From engaging swim lessons to competitive swim team activities, you will empower individuals of all ages and abilities to discover their true potential in the water. With each stroke and splash, you will inspire confidence, foster growth, and create lasting memories that extend far beyond the pool.