Aquatics Day Supervisor at The Corporation of the City of Markham

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Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

25.1

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lifeguarding, Swim Instruction, Staff Supervision, Emergency Procedures, Customer Service, Scheduling, Coaching and Mentoring, POS Systems, Problem Solving, Communication, Team Leadership, Record Keeping

Industry

Government Administration

Description

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve. Applications are now being accepted for the Aquatics Day Supervisor position in the Recreation Services Department, Community Services Commission. To apply for this position, please submit your cover letter and resume online by August 1st, 2026. Join us and make a lasting difference! JOB SUMMARY The Aquatics Day Supervisor assists with overseeing the delivery of Aquatics programs, assists with related Aquatics administrative functions and provides leadership and direction to part-time Aquatics staff and volunteers at an assigned aquatics facility. In addition, this position is responsible for acting as a key information source to the Community Program Supervisor- Aquatics providing customer feedback, suggesting program/service enhancements, competency requirements for new hires, training and development needs and ideas for on-going improvement. Hours of Work: Up to 35 hours per week. Shifts are daytime Mondays to Fridays and may include some evenings and / or weekends. Locations: All City of Markham Pool locations (Cornell Community Centre, Angus Glen Community Centre, Centennial Community Centre, Milliken Mills Community Centre, Thornhill Community Centre, Thornlea Pool and Aaniin Community Centre) * As part of the Aquatics team, this position provides a safe and secure environment for patrons and staff and reports to the Community Program Supervisor and/or Community Program Coordinator * Opens and closes the facility in accordance with opening and closing procedures * Assists with the scheduling of staff in consultation with the Community Program Supervisor and/or Community Program Coordinator * Assists with the planning and implementation of City wide and facility specific staff training and provides coaching and mentoring as required * Monitors staff instruction and guarding to maintain program quality * Assists with part-time Aquatics staff and volunteers with decision making, troubleshooting and problem solving * Carries out and acts as a role model for required Aquatic Instructors and Lifeguard performance standards * Administers and supervises specialized programs such as school lessons and rentals * Provides "hands on" leadership with planning, implementing and evaluating pool programs and Aquatic services and provides suggestions for improvement to the Community Program Supervisor and/or Community Program Coordinator * On a daily basis, provides direct feedback to part-time Lifeguards and Aquatic Instructors both verbally and in writing as required * Provides quality customer service by answering inquiries while on duty and resolves day to day customer/patron engagement issues * Supervises the pool/deck environment to ensure the safety of all patrons and staff ensures standards are followed by Aquatic staff for lifeguarding techniques and swimming instruction * Competently administers emergency procedures for the facility * Administrative tasks include monitoring and keeping records REQUIRED SKILLS & COMPETENCIES * Minimum of one year experience as a Lifeguard and/or Aquatics Instructor * Current Lifesaving Society Lifesaving Instructor and Lifesaving Society Swim Instructor, Lifesaving Society Emergency First Aid, Current National Lifeguard, Current Lifesaving Society Standard First Aid, Current Airway Management, Aquatics Supervisor and Bronze Examiners. * Demonstrated knowledge and expertise in the methods, standards, regulations, tools and equipment in instructing/lifeguarding * Experience with POS systems * Ability and fitness level to perform life guarding and rescue skills to standard. * Good customer service and communication (written and verbal) skills to deal courteously and effectively with the public * Ability to lead staff and work tactfully as part of a team * Positive attitude * Enjoys working with people of all ages CORE BEHAVIOURS * Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers. * Change & Innovation: Effectively implements change and supports and involves staff through change transitions. * Teamwork & Relationship Building: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships. * Communication: Models active listening and clear communication, and supports staff members in communicating effectively. * Accountable Results Oriented: Role models ethical behavior and accountability; clarifies expectations, policies and legislation and supports staff in meeting them. * Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance. *Please include your Lifesaving ID number on your resume. Certifications that will expire during your work term must be re-certified prior to your start date. If you are registered for an applicable course, please list it on your resume along with the registration dates. *All applicants are required to submit a valid Vulnerable Sector Check, (completed within 6 months) upon hiring. Note: All qualifications must be current from the beginning to the last day of each session. Qualifications that are due to expire during a session must be re-certified prior to the start of the season and staff will be required to provide proof of registration for the re-certification. The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process. Please respect our scent free area by not wearing scented products when visiting the office. We thank all applicants, however only those who meet the required qualifications will be considered for an interview. AI Disclosure At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people. Vacancy: Temporary Seasonal Vacancy

Responsibilities

Oversees the delivery of aquatics programs and provides leadership and direction to part-time staff and volunteers. Ensures a safe environment for patrons by monitoring lifeguarding standards and administering emergency procedures.