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AR-Billing Senior Executive at EXL Talent Acquisition Team

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Billing Oversight, Quality Assurance, Invoice Approval, Complex Billing Scenarios, Client SOP Compliance, Internal Controls, Audit Requirements, Customer Escalation Management, Stakeholder Management, Reporting, Analytics, KPI Monitoring, Process Excellence, Continuous Improvement, Automation Initiatives, SOP Documentation

Industry

Business Consulting and Services

Description

Billing Oversight & Quality Assurance Review and approve invoices prepared by the team, ensuring 100% accuracy. Validate complex billing scenarios (contract billing, rate changes, credits, adjustments). Ensure compliance with client SOPs, internal controls, and audit requirements. Escalation & Stakeholder Management Handle customer escalations related to billing disputes, missing invoices, incorrect charges, or reconciliation issues. Work closely with clients, sales, collections, finance, and operations teams for issue resolution. Act as the primary point of contact for client billing reviews and governance meetings. Reporting & Analytics Prepare and publish daily/weekly/monthly billing performance reports. Analyze trends, highlight billing defects, and recommend corrective actions. Monitor KPIs such as billing accuracy, TAT, dispute rate, and DSO impact. Process Excellence & Continuous Improvement Identify recurring billing errors and streamline processes to reduce defects. Support automation initiatives (RPA, macros, system enhancements). Document and update SOPs, work instructions, and training materials.

Responsibilities

The role involves overseeing billing operations, ensuring 100% accuracy in invoice review and approval, and validating complex billing scenarios according to established controls and client SOPs. Additionally, the executive will manage customer escalations related to billing disputes and serve as the primary contact for client billing governance meetings.