At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
AR Team Lead US
As an AR Collection Analyst, you will manage a portfolio of customer accounts in the US Accounts Receivable O2C function to drive cash generation for ABB. In the process, you will work with customers to get status of payment, provide statement of accounts, any backup or information they may need, or create a dispute should they have issues with product or service provided all while providing high quality customer service. In addition, you will work with other departments within the company should issues need their assistance.
The work model for the role is strongly preferred to be hybrid out of the Fort Smith, AR facility (#LI-Hybrid).

ABB BENEFIT SUMMARY FOR ELIGIBLE US EMPLOYEES

[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more

KEY RESPONSIBILITIES:

• Manage assigned portfolio of accounts to meet/exceed receivable past due and collection objectives.
• Interface with customers, sales dept, distribution, operations, and other teams to identify and resolve problems and work with customers on repayment plans for delinquent accounts. Additionally reconciles accounts and provide supporting documentation such as proof of deliveries, purchase orders, invoice copies, etc as needed.
• Make decisions to determine next steps in the collection process when faced with difficult customers.
• Provide data to sales/finance/credit regarding customer pay performance to aid in decisions of future payment terms, order release, and credit limit decisions. Gather data and prepare comments and report out past due status and problems to management for weekly/monthly reviews or as needed.

QUALIFICATIONS FOR THE ROLE:

• Bachelor’s degree in accounting, finance or related field, with a minimum of 2+ years’ experience in Credit, General AR and/or Collections or High School Diploma with 5+ years with equivalent work experience
• Strong organization skills
• Familiar with MS Word, Excel, and general business tools and protocols used for communication.
• General knowledge of Credit and Collection processes and policies
• Experience with CFIN and SAP a plus
• Ability to work cross functionally within the organization
• Candidates must already have a work authorization that allows them to work for ABB in the United States.