ABOUT TEKION:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

JOB DESCRIPTION

The Accounts Receivable (AR) and Collections Manager will oversee the full AR cycle, ensuring accurate billing, timely collections, and strong customer relationships. This role requires a proactive, detail-oriented professional who can lead monthly close processes, resolve complex account issues, and provide actionable reporting to senior leadership.

SKILLS AND EXPERIENCE

• Bachelor’s degree in Accounting, Finance, or related field.
• 5+ years AR/collections experience in managerial role (SaaS or tech industry preferred).
• Proven success managing AR portfolios and resolving complex billing issues.
• Strong NetSuite experience preferred; advanced Excel skills required.
• Deep understanding of accounting principles and billing processes.
• Excellent communication skills: highly detail-oriented and organized.
• Ability to work independently and collaborate across remote, cross-functional teams.
• Adaptable to fast-paced, evolving environments.

• AR Management & Reporting
• Oversee monthly AR close: sub-ledger to GL reconciliations, doubtful account provisions, aging analysis, and variance explanations.
• Prepare and publish KPIs and dashboards (DSO, aging buckets, unapplied cash, forecast accuracy).
• Own the CECL calculation process and prepare supporting documentation and memos.
• Deliver executive-level AR updates, highlighting risks, trends, and strategic opportunities.
• Billing & Collections
• Serve as the primary point of contact for all billing and invoicing inquiries via email and phone.
• Proactively follow up on overdue accounts, resolve payment discrepancies, and negotiate payment plans.
• Ensure billing accuracy in accordance with order forms and contractual terms.
• Lead and mentor the collections team, providing coaching, training, and guidance to ensure effective collections practices.
• Manage the billing mailbox, maintaining an SLA of 24-hour response time.
• Dive into details to troubleshoot issues, identify solutions, and implement corrective actions.
• Develop and enhance collections processes to support organizational growth.
• Participate in sales training and proactively identify process gaps in the Order-to-Cash (OTC) cycle.
• Account Reconciliation & Dispute Resolution
• Perform regular reconciliations of customer accounts.
• Investigate and resolve complex account issues quickly and accurately.
• Collaborate with Sales, Customer Success, and Legal to address systemic issues and improve AR processes.
• Customer Engagement
• Communicate professionally with customers regarding billing and payment matters.
• Build and maintain strong relationships to promote timely payments and customer satisfaction.