AR Collections Manager at Metro Fire + Security

Gilbert, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Customer Service, Communication Skills, Detail Oriented, Organized, Analytical, Teamwork, Billing Procedures, Payment Processing, Problem Solving, Time Management, Trustworthy, Reliable, Microsoft Office, Excel, ProfitZoom

Industry

Public Safety

Description

Description Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer. Great company culture with room to grow. The Accounts Receivable Collections Manager is primary responsibility is to work as a Collections Specialist as well as manage the day-to-day activities of the collection department, which is to observe accounts to identify past due balances, report collection activity, address client inquiries, and develop payment plans. The desired candidate is self-motivated, detail oriented, organized, has excellent communication skills, desires to work with a team, has experience working in collections and has experience as a manager. Responsibilities Manage the day-to-day activities and time cards for the collection staff. Have regular meetings with collections staff to coordinate collection efforts and build consistency in the department. Manage and document communication with all customers via phone and email to ensure payments are made in a timely manner Provide customer service regarding collections issues, processing of customer refunds, processing and reviewing adjustments, and resolving customer discrepancies Collect customer payments in accordance with payment due dates Develop effective repayment plans Follow-up with customers on overdue accounts Assist in the cash application process Process payments and refunds Respond to client account queries in a timely and professional manner Document all interactions with customers in the financial system Cross-train to cover other billing duties and positions within accounting department Attend all staff meetings Perform other related duties as assigned or required Requirements High School Diploma/ GED 4+ years prior experience in AR Collections and as a manager Ability to work Monday – Friday, between the hours of 7:00 AM – 5:00 PM Knowledge of billing and collections procedures Excellent communication and interpersonal skills High precision/ detail oriented Meticulous, focused, and analytical Able to prioritize and manage multiple responsibilities simultaneously and be an example for the collection team. Comfortable dealing with numbers and the processing of financial information Trustworthy, reliable and plans ahead to meet the goals of the department and the company. Commitment to excellent customer service with internal and external customers Capable of staying on task and completing task with minimal supervision Desire and ability to work effectively as part of a team Preferred Experience working in ProfitZoom and Paylocity Working knowledge of Microsoft Office Suite Proficient with Excel Having soft skills to work with others to meet the goals of the department and build a high performance team Benefits Medical Dental Vision Paid Time Off Paid Holidays 401(k) matching

Responsibilities

The Accounts Receivable Collections Manager is responsible for managing the day-to-day activities of the collection department and working as a Collections Specialist. This includes overseeing accounts, addressing client inquiries, developing payment plans, and ensuring timely payments.