OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.
As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

ABOUT YOU:

• 1+ year accounts receivable experience within the consumer products industry
• General knowledge of accounting principles
• Experience with ERP systems, NetSuite preferred
• Intermediate to advanced skills in Excel
• Proficiency in Google Suite of products (Drive, Email, Sheets, Calendar)
• Experience with enterprise messaging programs such Teams or Slack
• Experience Amazon Vendor Central, or other large scale customer platforms
• Detail oriented with the ability to meet deadlines with a high degree of accuracy
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• General knowledge of accounting principles and internal controls
• Ability to work independently
• Ability to be work remotely successfully as well as be on camera in meetings
• Ability to be online during the working hours of 10 AM EST to 6 PM for an 8 (eight) working hours shift with an unpaid meal break
• Ability to work well within a team while also being a strong individual contributor
• Ability to be flexible in a fast-paced changing environment
  We’d love to have you apply, even if you don’t feel you meet every single requirement. What’s most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

The AR Specialist is responsible for ensuring accurate and timely processing of collections/credits, account reconciliations, chargebacks (including disputes) and monitoring existing procedures to create and improve efficiencies.

Responsibilities:

• Apply customer payments, in a timely and efficient manner. This may include retrieving the remittance advice from a customer portal, EDI platform, or email, reviewing and analyzing the remittance advice, reviewing chargebacks, issuing corrective documentation, as well as applying the payment in NetSuite.
• Understanding customer chargebacks, their coding, and supporting documentation. This includes, where to pull supporting documentation (customer portal navigation, review excel reports, and proficiency in email searches), cross functional communication for documentation support and analysis of documents.
• Understanding and actioning of customer chargeback disputes, including how to initiate a dispute, what documentation is required for a dispute, how to track the dispute in excel, how to follow up with the customer, and resolve the dispute
• Partnering with Sales and Operations departments to ensure that chargebacks/deductions are properly approved
• Reconcile AR accounts to ensure all payments are accounted for and correctly posted
• Review and actioning of the AR Aging to identify past-due receivables; engage with customers in courteous and professional manner while collecting past due balances and reconciling aged balances
• Proactively seek to improve existing processes and work with management to add efficiencies when possible
• Assist AR Manager, Accounting, and Finance team with other ad-hoc projects as needed